In our comparison of ServiceWise vs. UseResponse, UseResponse is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
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We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
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The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
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In our rating and review comparison of ServiceWise vs. UseResponse, UseResponse has 10 user reviews and ServiceWise has 0. The average star rating for UseResponse is 3.8 while ServiceWise has an average rating of 0.0. UseResponse has more positive reviews than ServiceWise. Comparing ServiceWise vs. UseResponse reviews, UseResponse has stronger overall reviews.
ServiceWise vs. UseResponse both offer a strong set of features and functionality including Helpdesk Features, Customer Management, Supported Channels, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Course Management, After-Sales Service. In our feature comparison of ServiceWise vs. UseResponse, UseResponse offers more of the most popular features and tools than ServiceWise.
In our pricing comparison of ServiceWise vs. UseResponse, UseResponse's pricing starts at 0/month and is more affordable compared to UseResponse's starting cost of 0/month.
Our comparison of ServiceWise vs. UseResponse shows that UseResponse scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. ServiceWise scores higher in , but UseResponse has the best scores overall for system usability.
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