Prophet vs. SugarCRM: Which is Best? - Wheelhouse

Prophet vs. SugarCRM: Which is Best?

Prophet vs. SugarCRM Best Overall: SugarCRM

In our comparison of Prophet vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Prophet Quick Info
WH Score:
7.5
Pricing Score:
7.1
Feature Score:
6.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Prophet Pricing
Contact Manager
$25
per user / per month
Sales CRM
$55
per user / per month
Enterprise
$75
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Prophet Features
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Email
  • Campaign Orchestration
  • Estimates & Quotations
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
  • Email Campaigns
  • Service Analytics
  • Dashboard
  • Email Reports
  • Lead and Opportunity Tracking
SugarCRM Features
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Email
  • Campaign Orchestration
  • Estimates & Quotations
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
  • Email Campaigns
  • Service Analytics
  • Dashboard
  • Email Reports
  • Lead and Opportunity Tracking

Pros & Cons

Prophet Pros & Cons
Pros
  • Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.
Cons
  • None.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Prophet Reviews
Top Favorable Review
R
Robert
Reviewed on Jul 2, 2021

It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.

Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.

None

Top Critical Review
R
Robert
Reviewed on Jul 2, 2021

It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.

Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.

None

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Prophet Alternatives
8.8
8.6
SugarCRM Alternatives
8.8
8.6
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Prophet vs. SugarCRM: Detailed Comparison

Prophet vs. SugarCRM Top Ratings & Reviews: Prophet

In our rating and review comparison of Prophet vs. SugarCRM, Prophet has 5 user reviews and SugarCRM has 38. The average star rating for Prophet is 4.2 while SugarCRM has an average rating of 4.05. Prophet has more positive reviews than SugarCRM. Comparing Prophet vs. SugarCRM reviews, Prophet has stronger overall reviews.

Prophet vs. SugarCRM Best Features & Functionality: SugarCRM

Prophet vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Campaign Types, Supported Channels, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Prophet vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Prophet.

Prophet vs. SugarCRM Best Pricing: Prophet

In our pricing comparison of Prophet vs. SugarCRM, Prophet's pricing starts at $25/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Prophet vs. SugarCRM Best Usability: SugarCRM

Our comparison of Prophet vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support. Prophet scores higher in ease of use, meets requirements, ease of admin, but SugarCRM has the best scores overall for system usability.

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