PanTerra - Streams vs. Twilio Voice: Which is Best?

PanTerra - Streams vs. Twilio Voice: Which is Best?

PanTerra - Streams vs. Twilio Voice Best Overall: PanTerra - Streams

In our comparison of PanTerra - Streams vs. Twilio Voice, PanTerra - Streams is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

PanTerra - Streams Quick Info
WH Score:
9.2
Pricing Score:
8.7
Feature Score:
8.4
Usability Score:
8.8
Company Size:All Sizes
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

PanTerra - Streams Pricing
Business Plus
$20
per user / per month
Professional
$25
per user / per month
Call Center
$35
per user / per month
Contact Center
Contact Us
Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

PanTerra - Streams Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Softphone
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Softphone
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold

Pros & Cons

PanTerra - Streams Pros & Cons
Pros
  • great support.
Cons
    Twilio Voice Pros & Cons
    Pros
    • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
    • The system has proven to be glitch-free and easy to use
    • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
    • The call quality is excellent, ensuring clear and reliable conversations
    • Overall, it contributes to improved efficiency in our communication processes.
    Cons
    • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

    Reviews

    PanTerra - Streams Reviews
    Top Favorable Review
    H
    Henry G.
    Reviewed on Jul 2, 2021

    The sales suport team was very patient in explaining the use of the system before the sale, helpful in the porting stage, and knowledgeable in the implementation and on boarding parts of the process. We move freom Ring Central and are happy with the choice. The virtual PBX is a great value and solid ROI for my firm.

    great support.

    so many features it can take a while to use an and master.

    Top Critical Review
    J
    Johnnie M.
    Reviewed on Jul 2, 2021

    I am no stranger to VoIP so I knew what I was looking for when I came across PanTerra. I also knew what I was NOT looking for. After doing a few trials with other companies, I knew at the end of the day it really came down to support. The set up was not rushed and they took their time to make sure I had what I needed before I even ordered phones. Oh, they also don't bill you while you build out the system!

    The thing I like best is that I have only had to call them 3 times in the past year. Really nothing has needed fixed. I have been called from Jive, Vonage and all the rest and they try to sell me “cheaper” service, but honestly, who needs the cheapest plan when this is your business life line.

    Nice sales rep, Customer Service is based in US, Support is quick to answer, Free phones.

    Twilio Voice Reviews
    Top Favorable Review
    J
    Jacqueline
    Reviewed on Jul 2, 2021

    Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

    I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

    I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

    Top Critical Review
    S
    Sue
    Reviewed on Jul 2, 2021

    Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

    One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

    While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

    Alternatives

    PanTerra - Streams Alternatives
    Twilio Voice Alternatives
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    PanTerra - Streams vs. Twilio Voice: Detailed Comparison

    PanTerra - Streams vs. Twilio Voice Top Ratings & Reviews: PanTerra - Streams

    In our rating and review comparison of PanTerra - Streams vs. Twilio Voice, PanTerra - Streams has 30 user reviews and Twilio Voice has 100. The average star rating for PanTerra - Streams is 5 while Twilio Voice has an average rating of 4.1. PanTerra - Streams has more positive reviews than Twilio Voice. Comparing PanTerra - Streams vs. Twilio Voice reviews, PanTerra - Streams has stronger overall reviews.

    PanTerra - Streams vs. Twilio Voice Best Features & Functionality: Twilio Voice

    PanTerra - Streams vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Chat/IM Management, Language & Speech, Workflow Automation, Supported Channels, Enhancements & Personalization, Customizable Items, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of PanTerra - Streams vs. Twilio Voice, Twilio Voice offers more of the most popular features and tools than PanTerra - Streams.

    PanTerra - Streams vs. Twilio Voice Best Pricing: Twilio Voice

    In our pricing comparison of PanTerra - Streams vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

    PanTerra - Streams vs. Twilio Voice Best Usability: PanTerra - Streams

    Our comparison of PanTerra - Streams vs. Twilio Voice shows that PanTerra - Streams scores higher in usability for ease of use, learning curve, quality of support, ease of admin. Twilio Voice scores higher in meets requirements, setup & support, but PanTerra - Streams has the best scores overall for system usability.

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