In our comparison of NinjaOne vs. SightCall, NinjaOne is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
The application is great overall. Allows us to capture high quality images during a session that helps us save time with complicated tasks. The only issue we've encountered so far is when a session disconnects. We are forced to set up a new session rather than allowing us to reconnect to the existing session.
High quality videos and pictures
Inability to rejoin a session if it abruptly disconnects
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
The fantastic platform SightCall has completely changed the way we handle field service and customer support. The ability to use augmented reality is revolutionary and has made problem-solving quicker and more efficient. Additionally, our agents and technicians have had little trouble with the platform, adopting it fast.
Augmented reality customer care and feature rich
None
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
The application is great overall. Allows us to capture high quality images during a session that helps us save time with complicated tasks. The only issue we've encountered so far is when a session disconnects. We are forced to set up a new session rather than allowing us to reconnect to the existing session.
High quality videos and pictures
Inability to rejoin a session if it abruptly disconnects
The fantastic platform SightCall has completely changed the way we handle field service and customer support. The ability to use augmented reality is revolutionary and has made problem-solving quicker and more efficient. Additionally, our agents and technicians have had little trouble with the platform, adopting it fast.
Augmented reality customer care and feature rich
None
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In our rating and review comparison of NinjaOne vs. SightCall, NinjaOne has 23 user reviews and SightCall has 14. The average star rating for NinjaOne is 4.43 while SightCall has an average rating of 4.21. NinjaOne has more positive reviews than SightCall. Comparing NinjaOne vs. SightCall reviews, NinjaOne has stronger overall reviews.
NinjaOne vs. SightCall both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Conferencing Capabilities, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Cybersecurity Protection Types, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of NinjaOne vs. SightCall, NinjaOne offers more of the most popular features and tools than SightCall.
In our pricing comparison of NinjaOne vs. SightCall, SightCall's pricing starts at N/A/month and is more affordable compared to SightCall's starting cost of N/A/month.
Our comparison of NinjaOne vs. SightCall shows that NinjaOne scores higher in usability for learning curve, quality of support. SightCall scores higher in ease of use, meets requirements, setup & support, ease of admin, but NinjaOne has the best scores overall for system usability.
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