In our comparison of Nextiva vs. Ooma Enterprise, Ooma Enterprise is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.
The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
None
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
Inexpensive, Ooma helps in keeping costs at a low level in my small business when I’m monitoring recurring costs.
I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.
The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
None
Inexpensive, Ooma helps in keeping costs at a low level in my small business when I’m monitoring recurring costs.
I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.
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In our rating and review comparison of Nextiva vs. Ooma Enterprise, Nextiva has 67 user reviews and Ooma Enterprise has 66. The average star rating for Nextiva is 4.35 while Ooma Enterprise has an average rating of 4.30. Nextiva has more positive reviews than Ooma Enterprise. Comparing Nextiva vs. Ooma Enterprise reviews, Nextiva has stronger overall reviews.
Nextiva vs. Ooma Enterprise both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Language & Speech, Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of Nextiva vs. Ooma Enterprise, Ooma Enterprise offers more of the most popular features and tools than Nextiva.
In our pricing comparison of Nextiva vs. Ooma Enterprise, Nextiva's pricing starts at $17.95/month and is more affordable compared to Ooma Enterprise's starting cost of $19.99/month.
Our comparison of Nextiva vs. Ooma Enterprise shows that Nextiva scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Ooma Enterprise scores higher in , but Nextiva has the best scores overall for system usability.
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