In our comparison of Mediafly vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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IS2 impressively anticipates the questions businesses need answers to and offers ready-made reports and dashboards. The recent addition of automatic activity data ingestion from sales reps enhances the platform's utility.
The low administrative overhead due to their support model sets IS2 apart from similar products. The activity capture feature outperforms SF Inbox.
Like most platforms of this nature, IS2 isn't a plug-and-play solution. Implementing it may reveal discrepancies in your processes that can affect your data quality.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
One of the best features of IS is its powerful out-of-the-box analytics. Previously, the reviewer used Salesforce for day-to-day reporting, but found that creating custom reports took a lot of time and effort. With IS, it's much easier to analyze data such as the number of calls required to generate a certain amount of revenue or the likelihood of an opportunity closing. This has made the reviewer feel like they were previously driving blind.
One downside of IS is that it requires some configuration and a learning curve for new users. However, the reviewer's sales rep was helpful in ensuring they were set up correctly. Overall, IS has improved the reviewer's day-to-day reporting, forecasting, and deal insight processes, making them smoother and more efficient.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
IS2 impressively anticipates the questions businesses need answers to and offers ready-made reports and dashboards. The recent addition of automatic activity data ingestion from sales reps enhances the platform's utility.
The low administrative overhead due to their support model sets IS2 apart from similar products. The activity capture feature outperforms SF Inbox.
Like most platforms of this nature, IS2 isn't a plug-and-play solution. Implementing it may reveal discrepancies in your processes that can affect your data quality.
One of the best features of IS is its powerful out-of-the-box analytics. Previously, the reviewer used Salesforce for day-to-day reporting, but found that creating custom reports took a lot of time and effort. With IS, it's much easier to analyze data such as the number of calls required to generate a certain amount of revenue or the likelihood of an opportunity closing. This has made the reviewer feel like they were previously driving blind.
One downside of IS is that it requires some configuration and a learning curve for new users. However, the reviewer's sales rep was helpful in ensuring they were set up correctly. Overall, IS has improved the reviewer's day-to-day reporting, forecasting, and deal insight processes, making them smoother and more efficient.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Mediafly vs. Zendesk Suite, Mediafly has 8 user reviews and Zendesk Suite has 388. The average star rating for Mediafly is 4.62 while Zendesk Suite has an average rating of 4.50. Mediafly has more positive reviews than Zendesk Suite. Comparing Mediafly vs. Zendesk Suite reviews, Mediafly has stronger overall reviews.
Mediafly vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Mediafly vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Mediafly.
In our pricing comparison of Mediafly vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Mediafly vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, setup & support, ease of admin. Mediafly scores higher in ease of use, meets requirements, quality of support, but Zendesk Suite has the best scores overall for system usability.
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