In our comparison of VanillaSoft vs. West Telecom, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
N/A
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
N/A
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of VanillaSoft vs. West Telecom, VanillaSoft has 19 user reviews and West Telecom has 0. The average star rating for VanillaSoft is 4.84 while West Telecom has an average rating of 0.0. VanillaSoft has more positive reviews than West Telecom. Comparing VanillaSoft vs. West Telecom reviews, VanillaSoft has stronger overall reviews.
VanillaSoft vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Campaign Management, Campaign Types, Reporting & Analytics, Supported Channels, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of VanillaSoft vs. West Telecom, VanillaSoft offers more of the most popular features and tools than West Telecom.
In our pricing comparison of VanillaSoft vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.
Our comparison of VanillaSoft vs. West Telecom shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but VanillaSoft has the best scores overall for system usability.
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