In our comparison of Talkdesk vs. West Telecom, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
N/A
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
N/A
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
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In our rating and review comparison of Talkdesk vs. West Telecom, Talkdesk has 46 user reviews and West Telecom has 0. The average star rating for Talkdesk is 4.43 while West Telecom has an average rating of 0.0. Talkdesk has more positive reviews than West Telecom. Comparing Talkdesk vs. West Telecom reviews, Talkdesk has stronger overall reviews.
Talkdesk vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Workforce Optimization, Supported Technologies, After-Sales Service. In our feature comparison of Talkdesk vs. West Telecom, Talkdesk offers more of the most popular features and tools than West Telecom.
In our pricing comparison of Talkdesk vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.
Our comparison of Talkdesk vs. West Telecom shows that Talkdesk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but Talkdesk has the best scores overall for system usability.
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