ICTBroadcast vs. Mitel: Which is Best? - Wheelhouse

ICTBroadcast vs. Mitel: Which is Best?

ICTBroadcast vs. Mitel Best Overall: ICTBroadcast

In our comparison of ICTBroadcast vs. Mitel, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ICTBroadcast Quick Info
WH Score:
8.4
Pricing Score:
8.0
Feature Score:
7.7
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

ICTBroadcast Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
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* Vendor does not share prices.

Features

ICTBroadcast Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
Mitel Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing

Pros & Cons

ICTBroadcast Pros & Cons
Pros
    Cons
    • There are no major issues with ICTBroadcast
    • I recommend testing it to experience its benefits in any business field.
    Mitel Pros & Cons
    Pros
    • Even the novice to the systems can use MiCloud Business with ease
    • Besides, it does provide the functionality to get the work done as needed
    • Everyone who needs such an application, I strongly recommend this product to them.
    Cons
    • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

    Reviews

    ICTBroadcast Reviews
    Top Favorable Review
    M
    Moazzam Kazmi
    Reviewed on Jul 2, 2021

    ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.

    No notable issues with ICTBroadcast; tasks are simple and gratifying.

    Top Critical Review
    S
    Shoaib Hashmi
    Reviewed on Jul 2, 2021

    I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.

    ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.

    There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.

    Mitel Reviews
    Top Favorable Review
    L
    Letitia
    Reviewed on Jul 2, 2021

    You can do your work well using MiCloud, what's more; it is easy to use.

    Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

    It can be slow to load and for some people's liking, wish it were faster!

    Top Critical Review
    E
    Earl
    Reviewed on Jul 2, 2021

    Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

    There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

    Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

    Alternatives

    ICTBroadcast Alternatives
    Mitel Alternatives
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    ICTBroadcast vs. Mitel: Detailed Comparison

    ICTBroadcast vs. Mitel Top Ratings & Reviews: ICTBroadcast

    In our rating and review comparison of ICTBroadcast vs. Mitel, ICTBroadcast has 20 user reviews and Mitel has 27. The average star rating for ICTBroadcast is 4.75 while Mitel has an average rating of 4.18. ICTBroadcast has more positive reviews than Mitel. Comparing ICTBroadcast vs. Mitel reviews, ICTBroadcast has stronger overall reviews.

    ICTBroadcast vs. Mitel Best Features & Functionality: ICTBroadcast

    ICTBroadcast vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Cash Flow Management, Drag-and-Drop Builders/Designers, Systems/Administrative. In our feature comparison of ICTBroadcast vs. Mitel, ICTBroadcast offers more of the most popular features and tools than Mitel.

    ICTBroadcast vs. Mitel Best Pricing: Mitel

    In our pricing comparison of ICTBroadcast vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

    ICTBroadcast vs. Mitel Best Usability: ICTBroadcast

    Our comparison of ICTBroadcast vs. Mitel shows that ICTBroadcast scores higher in usability for ease of use, meets requirements, setup & support. Mitel scores higher in learning curve, quality of support, ease of admin, but ICTBroadcast has the best scores overall for system usability.

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