In our comparison of GoldMine vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
We moved to another software due to GMs restricted incorporation abilities despite the software largely performing majority of the job.
Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.
Not very intuitive, has an outdated interface, its integration abilities are very limited-it wouldn't allow us to interact with potential students straightway from the system nor would it allow us to plan their visits to campus-leading to a decline in the effectiveness of our office's work.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
We're able to maintain a detailed accounting of our past client interactions and special pricing and relationship-based data. Further, it helps us to recollect the crucial information for tailored service.
It helps is keeping track of our client relationships and recording vital client details and history.
Lack of incorporation features in the version we're using.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
We moved to another software due to GMs restricted incorporation abilities despite the software largely performing majority of the job.
Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.
Not very intuitive, has an outdated interface, its integration abilities are very limited-it wouldn't allow us to interact with potential students straightway from the system nor would it allow us to plan their visits to campus-leading to a decline in the effectiveness of our office's work.
We're able to maintain a detailed accounting of our past client interactions and special pricing and relationship-based data. Further, it helps us to recollect the crucial information for tailored service.
It helps is keeping track of our client relationships and recording vital client details and history.
Lack of incorporation features in the version we're using.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of GoldMine vs. Zendesk Suite, Zendesk Suite has 389 user reviews and GoldMine has 34. The average star rating for Zendesk Suite is 4.50 while GoldMine has an average rating of 3.85. Zendesk Suite has more positive reviews than GoldMine. Comparing GoldMine vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
GoldMine vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of GoldMine vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than GoldMine.
In our pricing comparison of GoldMine vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of GoldMine vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, ease of admin. GoldMine scores higher in ease of use, meets requirements, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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