In our comparison of Genesys vs. Mitel, Genesys is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
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In our rating and review comparison of Genesys vs. Mitel, Mitel has 27 user reviews and Genesys has 36. The average star rating for Mitel is 4.18 while Genesys has an average rating of 3.88. Mitel has more positive reviews than Genesys. Comparing Genesys vs. Mitel reviews, Mitel has stronger overall reviews.
Genesys vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Campaign Management, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Remote Support Features, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Supported Technologies. In our feature comparison of Genesys vs. Mitel, Genesys offers more of the most popular features and tools than Mitel.
In our pricing comparison of Genesys vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.
Our comparison of Genesys vs. Mitel shows that Mitel scores higher in usability for ease of use, quality of support, ease of admin. Genesys scores higher in meets requirements, learning curve, setup & support, but Mitel has the best scores overall for system usability.
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