Fusion Connect vs. RingEX: Which is Best? - Wheelhouse

Fusion Connect vs. RingEX: Which is Best?

Fusion Connect vs. RingEX Best Overall: RingEX

In our comparison of Fusion Connect vs. RingEX, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Fusion Connect Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:
RingEX Quick Info
WH Score:
9.1
Pricing Score:
8.4
Feature Score:
8.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Fusion Connect Pricing
Price Range
Contact Us

* Vendor does not share prices.

RingEX Pricing
Core
$20
per user / per month
Advanced
$25
per user / per month
Ultra
$35
per user / per month

Features

Fusion Connect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
RingEX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Fusion Connect Pros & Cons
Pros
  • Easy to deploy, feature rich, and smooth to use.
Cons
  • Not secure enough, and not cost effective.
RingEX Pros & Cons
Pros
  • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
  • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
  • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
  • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
  • I LOVE this program!.
Cons
  • It relies too much on your wi-fi
  • You can only go as far as 3 months for recorded calls.

Reviews

Fusion Connect Reviews
Top Favorable Review
V
Vicky
Reviewed on Jul 2, 2021

For our remote teams, FusionWorks UC One was a simple and efficient solution. The software offers all the capabilities you require and was simple to deploy. It easily combines with the Windows application, mobile app, and actual phone. For more installation and onboarding choices, I'd want to see a Windows app from the Microsoft store. Some settings can be a little challenging to locate.

Easy to deploy, feature rich, and smooth to use

No windows app in microsoft store

Top Critical Review
C
Claudette
Reviewed on Jul 2, 2021

I used Fusion Private/Hybrid Cloud in a previous web application project to backup data to a different hosted environment. This solution is easy to learn and use, and it offers a variety of features, such as no IT infrastructure costs, reduced complexity, high scalability, and easy data archiving. However, it can be improved in some areas, such as security, infrastructure visibility, and cost-effectiveness.

Easy to use, user friendly and feature rich

Not secure enough, and not cost effective

RingEX Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!

No complaints so far. RingCentral has been nothing short of amazing.

Top Critical Review
M
Maria
Reviewed on Jul 2, 2021

Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.

I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.

It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.

Alternatives

Fusion Connect Alternatives
RingEX Alternatives
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Fusion Connect vs. RingEX: Detailed Comparison

Fusion Connect vs. RingEX Top Ratings & Reviews: Fusion Connect

In our rating and review comparison of Fusion Connect vs. RingEX, Fusion Connect has 9 user reviews and RingEX has 47. The average star rating for Fusion Connect is 4.33 while RingEX has an average rating of 4.12. Fusion Connect has more positive reviews than RingEX. Comparing Fusion Connect vs. RingEX reviews, Fusion Connect has stronger overall reviews.

Fusion Connect vs. RingEX Best Features & Functionality: RingEX

Fusion Connect vs. RingEX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Chat/IM Management, Language & Speech, Conferencing Capabilities, Supported Channels, Enhancements & Personalization, Collaboration Tools, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Fusion Connect vs. RingEX, RingEX offers more of the most popular features and tools than Fusion Connect.

Fusion Connect vs. RingEX Best Pricing: RingEX

In our pricing comparison of Fusion Connect vs. RingEX, RingEX's pricing starts at $20/month and is more affordable compared to RingEX's starting cost of $20/month.

Fusion Connect vs. RingEX Best Usability: RingEX

Our comparison of Fusion Connect vs. RingEX shows that RingEX scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Fusion Connect scores higher in meets requirements, but RingEX has the best scores overall for system usability.

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