FortiVoice vs. Twilio Voice: Which is Best? - Wheelhouse

FortiVoice vs. Twilio Voice: Which is Best?

FortiVoice vs. Twilio Voice Best Overall: Twilio Voice

In our comparison of FortiVoice vs. Twilio Voice, Twilio Voice is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FortiVoice Quick Info
WH Score:
8.0
Pricing Score:
7.3
Feature Score:
7.4
Usability Score:
8.2
Company Size:Mid Market, Large Market
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

FortiVoice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

FortiVoice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer

Pros & Cons

FortiVoice Pros & Cons
Pros
  • Easy to use and call forwarding.
Cons
  • There are other tools available in the market that offer similar security features.
Twilio Voice Pros & Cons
Pros
  • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
  • The system has proven to be glitch-free and easy to use
  • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
  • The call quality is excellent, ensuring clear and reliable conversations
  • Overall, it contributes to improved efficiency in our communication processes.
Cons
  • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Reviews

FortiVoice Reviews
Top Favorable Review
M
Mary
Reviewed on Jul 2, 2021

I have had a positive experience using the application. It is easy to use, both at work and at home, and I can forward calls to my cell phone without any problems.

Easy to use and call forwarding

Customer support wasn't responsive once

Top Critical Review
G
Geraldine
Reviewed on Jul 2, 2021

The tool provides secure communication and helps prevent unauthorized access.

There are other tools available in the market that offer similar security features.

Twilio Voice Reviews
Top Favorable Review
J
Jacqueline
Reviewed on Jul 2, 2021

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Top Critical Review
S
Sue
Reviewed on Jul 2, 2021

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Alternatives

FortiVoice Alternatives
Twilio Voice Alternatives
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FortiVoice vs. Twilio Voice: Detailed Comparison

FortiVoice vs. Twilio Voice Top Ratings & Reviews: FortiVoice

In our rating and review comparison of FortiVoice vs. Twilio Voice, FortiVoice has 5 user reviews and Twilio Voice has 100. The average star rating for FortiVoice is 4.8 while Twilio Voice has an average rating of 4.1. FortiVoice has more positive reviews than Twilio Voice. Comparing FortiVoice vs. Twilio Voice reviews, FortiVoice has stronger overall reviews.

FortiVoice vs. Twilio Voice Best Features & Functionality: Twilio Voice

FortiVoice vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Customizable Items, Language & Speech, Workflow Automation, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of FortiVoice vs. Twilio Voice, Twilio Voice offers more of the most popular features and tools than FortiVoice.

FortiVoice vs. Twilio Voice Best Pricing: Twilio Voice

In our pricing comparison of FortiVoice vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

FortiVoice vs. Twilio Voice Best Usability: Twilio Voice

Our comparison of FortiVoice vs. Twilio Voice shows that Twilio Voice scores higher in usability for learning curve, setup & support, quality of support, ease of admin. FortiVoice scores higher in ease of use, meets requirements, but Twilio Voice has the best scores overall for system usability.

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