In our comparison of Firmao vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
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It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Firmao vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Firmao has 0. The average star rating for Zendesk Suite is 4.50 while Firmao has an average rating of 0.0. Zendesk Suite has more positive reviews than Firmao. Comparing Firmao vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Firmao vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service. In our feature comparison of Firmao vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Firmao.
In our pricing comparison of Firmao vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Firmao vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Firmao scores higher in , but Zendesk Suite has the best scores overall for system usability.
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