EV Reach
EV Reach
18 reviews
WH Score

Top EV Reach Features

What are the Best EV Reach Features?

EV Reach is a comprehensive remote access and management software designed to help organizations efficiently manage their IT infrastructure from anywhere, at any time. The software offers a centralized console that enables administrators to oversee multiple devices, users, and sessions from a single location. With features such as audit trail, activity log, and session recording, EV Reach empowers administrators to track and monitor user activity, ensuring adherence to organizational policies and regulatory compliance. 

EV Reach provides advanced remote control capabilities, including screen sharing, file sharing, and remote access to BIOS, enabling administrators to troubleshoot issues and resolve problems remotely quickly. Additional features such as workflow, ticket lifecycle, and team management help streamline IT processes and enhance overall productivity. 

EV Reach prioritizes security, offering robust features like role-based access control, password strength check, and active directory integration. These measures ensure that only authorized users can access sensitive data, protecting organizational information and maintaining data confidentiality.

With its comprehensive feature set, EV Reach offers an ideal solution for organizations seeking to enhance their remote access and management capabilities. It simplifies IT infrastructure management, increases efficiency, and promotes seamless collaboration, ultimately contributing to improved productivity and operational effectiveness.

Remote Support Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management
Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Lifecycle Management
Chat/IM Management
  • Group Chat
  • Private Chat
  • Audio Chat
Collaboration Tools
  • Notes
  • Clipboard
  • Screenshots
File Management
  • File Sharing
  • File Transfers
Reporting & Analytics
  • Audit Trail
  • Dashboard
  • Activity Log
  • Diagnostic Reports
  • Authentication Reports
  • Device Analytics
  • Case/Ticket Analytics
  • Session Reports
  • Connection Reports
  • Session Recording
Drag-and-Drop Builders/Designers
  • Report Builder
  • Workflow Builder
Report Management
  • Report Filters
  • Report Sharing
  • Agent Management
  • Administrator Management
  • Centralized Console
  • Command Line Provisioning
  • System Diagnostics
Customizable Items
  • Custom Workflows
  • Custom Reports
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
  • Session Management
Password Management
  • Password Strength Check
Third-Party Integrations
  • Active Directory
Cybersecurity Features
  • Threat Hunting
  • Session Scheduling
Workflow Automation
  • Ticket Automation
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support
  • Customer Onboarding
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