In our comparison of Eptica CRM vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
N/A
I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.
Fast answers to queries
Can't customize
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.
Fast answers to queries
Can't customize
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.
Fast answers to queries
Can't customize
I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.
Fast answers to queries
Can't customize
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Add suggested to comparison
In our rating and review comparison of Eptica CRM vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Eptica CRM has 1. The average star rating for Zendesk Suite is 4.50 while Eptica CRM has an average rating of 3. Zendesk Suite has more positive reviews than Eptica CRM. Comparing Eptica CRM vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Eptica CRM vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Eptica CRM vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Eptica CRM.
In our pricing comparison of Eptica CRM vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Eptica CRM vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for meets requirements, learning curve, setup & support, ease of admin. Eptica CRM scores higher in ease of use, quality of support, but Zendesk Suite has the best scores overall for system usability.
Get your personalized recommendations now.
