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Eptica Reviews & Overview

What is Eptica?

The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs. 

AI is a key component of Eptica, and is used in a number of areas to enhance CX. From automatic answer suggestions to teaching your exclusive knowledge base with machine learning, improve customer relationships further with chatbots that can answer common questions in an instant.

Company:Enghouse Systems Limited

Eptica Pricing

Eptica Digital Conversation Solutions
per user / per month
Eptica Pricing Details

Eptica Key Features

Reporting & Analytics
  • Dashboard
  • SEO & Keyword Tracking
  • Sales Analytics
  • Contact Management
Customer Relationship Management (CRM)
  • Pipeline Management
  • Case Management
Customizable Items
  • Workflows
Drag-and-Drop Builders/Designers
  • Campaign Builder
Chat/IM Management
  • Chatbots
  • Group Chat
After-Sales Service
  • Self-Service Tools
  • Chat Support
  • Phone Support
  • Email Support
  • Product Guide/Manual
Automation Technologies
  • Artificial Intelligence (AI)
  • Artificial Intelligence (AI)
Portal Types
  • Customer/Client Portal
Supported Channels
  • Email
  • Chat/IM
Collaboration Tools
  • Shortcuts
Lead Management
  • Lead Generation
Course Management
  • Course Library
Eptica Features Details

Eptica Media


Eptica Reviews

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