Eptica CRM
Eptica CRM
1 review
WH Score

Eptica CRM Overview

What is Eptica CRM?

The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.   

AI is a key component of Eptica, and is used in a number of areas to enhance CX. From automatic answer suggestions to teaching your exclusive knowledge base with machine learning, improve customer relationships further with chatbots that can answer common questions in an instant.

Company:Enghouse Systems Limited

Eptica CRM Recent Reviews

Reviewed on 21 September 2023

Decent service, but has room for improvement.

I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.

  • Fast answers to queries.
  • Can't customize.

Eptica CRM Pricing

Eptica Digital Conversation Solutions
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Eptica CRM Pricing Details

Eptica CRM Key Features

Customer Relationship Management (CRM) Features
  • Case Management
  • Pipeline Management
Lead Management
  • Lead Generation
Supported Channels
  • Chat/IM
  • Email
Eptica CRM Features Details

Eptica CRM Media


Eptica CRM Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.8

Eptica CRM Scores

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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