CyTrack CyCC vs. Mitel: Which is Best? - Wheelhouse

CyTrack CyCC vs. Mitel: Which is Best?

CyTrack CyCC vs. Mitel Best Overall: Mitel

In our comparison of CyTrack CyCC vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

CyTrack CyCC Quick Info
WH Score:
6.0
Pricing Score:
6.1
Feature Score:
5.7
Usability Score:
5.6
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

CyTrack CyCC Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

CyTrack CyCC Features
  • Outbound Calling
  • Call Back
  • IVR
  • Predictive Dialing
  • Skills-Based Routing
  • Customer Profiling
  • Call Recording
  • Screen Recording
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • Campaign Monitoring
  • Voice
  • Chat/IM
  • SMS
Mitel Features
  • Outbound Calling
  • Call Back
  • IVR
  • Predictive Dialing
  • Skills-Based Routing
  • Customer Profiling
  • Call Recording
  • Screen Recording
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • Campaign Monitoring
  • Voice
  • Chat/IM
  • SMS

Pros & Cons

CyTrack CyCC Pros & Cons
Pros
    Cons
      Mitel Pros & Cons
      Pros
      • Even the novice to the systems can use MiCloud Business with ease
      • Besides, it does provide the functionality to get the work done as needed
      • Everyone who needs such an application, I strongly recommend this product to them.
      Cons
      • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

      Reviews

      CyTrack CyCC Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Mitel Reviews
      Top Favorable Review
      L
      Letitia
      Reviewed on Jul 2, 2021

      You can do your work well using MiCloud, what's more; it is easy to use.

      Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

      It can be slow to load and for some people's liking, wish it were faster!

      Top Critical Review
      E
      Earl
      Reviewed on Jul 2, 2021

      Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

      There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

      Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

      Alternatives

      CyTrack CyCC Alternatives
      Mitel Alternatives
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      CyTrack CyCC vs. Mitel: Detailed Comparison

      CyTrack CyCC vs. Mitel Top Ratings & Reviews: Mitel

      In our rating and review comparison of CyTrack CyCC vs. Mitel, Mitel has 27 user reviews and CyTrack CyCC has 0. The average star rating for Mitel is 4.18 while CyTrack CyCC has an average rating of 0.0. Mitel has more positive reviews than CyTrack CyCC. Comparing CyTrack CyCC vs. Mitel reviews, Mitel has stronger overall reviews.

      CyTrack CyCC vs. Mitel Best Features & Functionality: Mitel

      CyTrack CyCC vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of CyTrack CyCC vs. Mitel, Mitel offers more of the most popular features and tools than CyTrack CyCC.

      CyTrack CyCC vs. Mitel Best Pricing: Mitel

      In our pricing comparison of CyTrack CyCC vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

      CyTrack CyCC vs. Mitel Best Usability: Mitel

      Our comparison of CyTrack CyCC vs. Mitel shows that Mitel scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. CyTrack CyCC scores higher in , but Mitel has the best scores overall for system usability.

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