Creatio vs. Verint: Which is Best? - Wheelhouse

Creatio vs. Verint: Which is Best?

Creatio vs. Verint Best Overall: Creatio

In our comparison of Creatio vs. Verint, Creatio is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Creatio Quick Info
WH Score:
8.6
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Verint Quick Info
WH Score:
7.9
Pricing Score:
7.3
Feature Score:
7.6
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

Creatio Pricing
Price Range
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* Vendor does not share prices.

Verint Pricing
Price Range
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* Vendor does not share prices.

Features

Creatio Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Data Security
  • Chatbots
  • Invoicing & Billing
  • Estimates & Quotations
  • Order/Delivery Management
  • Sales Analytics
Verint Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Data Security
  • Chatbots
  • Invoicing & Billing
  • Estimates & Quotations
  • Order/Delivery Management
  • Sales Analytics

Pros & Cons

Creatio Pros & Cons
Pros
  • Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.
Cons
  • Initially, support was not very effective.
Verint Pros & Cons
Pros
    Cons
    • Inability of Verint WFM Pro to maintain static schedules without manual intervention.

    Reviews

    Creatio Reviews
    Top Favorable Review
    J
    Jamie
    Reviewed on Jul 2, 2021

    I work with bpm'online mostly in lead generation and sales. It greatly assisted me to generate additional leads and seal more deals leading to an increase in our profits.

    Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.

    None.

    Top Critical Review
    T
    Travis
    Reviewed on Jul 2, 2021

    Ability to handle all our client relationships within BPM, it has let us to collaborate contact with our other apps and hasten the sales process too.

    Initially, support was not very effective.

    Verint Reviews
    Top Favorable Review
    M
    Morris
    Reviewed on Jul 2, 2021

    Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.

    Top Critical Review
    J
    Jorge
    Reviewed on Jul 2, 2021

    It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.

    The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.

    Inability of Verint WFM Pro to maintain static schedules without manual intervention.

    Alternatives

    Creatio Alternatives
    8.8
    8.6
    Verint Alternatives
    8.8
    8.6
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    Creatio vs. Verint: Detailed Comparison

    Creatio vs. Verint Top Ratings & Reviews: Creatio

    In our rating and review comparison of Creatio vs. Verint, Creatio has 27 user reviews and Verint has 14. The average star rating for Creatio is 4.70 while Verint has an average rating of 4.21. Creatio has more positive reviews than Verint. Comparing Creatio vs. Verint reviews, Creatio has stronger overall reviews.

    Creatio vs. Verint Best Features & Functionality: Creatio

    Creatio vs. Verint both offer a strong set of features and functionality including Customer Management, Lead Management, Supported Channels, Chat/IM Management, Accounting Features, Inventory Management, Reporting & Analytics, Customizable Items, Collaboration Tools, File Management, Portal Types, Drag-and-Drop Builders/Designers, Systems/Administrative, Project Management Features, Identity and Access Management (IAM), Integration Options, Compliance Accreditations, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of Creatio vs. Verint, Creatio offers more of the most popular features and tools than Verint.

    Creatio vs. Verint Best Pricing: Verint

    In our pricing comparison of Creatio vs. Verint, Verint's pricing starts at 0/month and is more affordable compared to Verint's starting cost of 0/month.

    Creatio vs. Verint Best Usability: Creatio

    Our comparison of Creatio vs. Verint shows that Creatio scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Verint scores higher in quality of support, but Creatio has the best scores overall for system usability.

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