CallRail vs. Gong: Which is Best? - Wheelhouse

CallRail vs. Gong: Which is Best?

CallRail vs. Gong Best Overall: CallRail

In our comparison of CallRail vs. Gong, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

CallRail Quick Info
WH Score:
8.4
Pricing Score:
7.5
Feature Score:
7.8
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Gong Quick Info
WH Score:
7.9
Pricing Score:
7.3
Feature Score:
8.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

CallRail Pricing

N/A

Gong Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

CallRail Features
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)
  • Transcriptions
  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)
  • Contextual Interactions
  • Intent Discovery
Gong Features
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)
  • Transcriptions
  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)
  • Contextual Interactions
  • Intent Discovery

Pros & Cons

CallRail Pros & Cons
Pros
  • Provides invaluable insight into how our marketing leads are handled by our customer team.
Cons
  • I have found that the interface for setting up accounts/clients is confusing
  • If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process
  • I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
Gong Pros & Cons
Pros
    Cons

      Reviews

      CallRail Reviews
      Top Favorable Review
      S
      Stephanie
      Reviewed on Jul 2, 2021

      CallRail is a great tool for gaining insights into lead generation and customer experience.

      Provides invaluable insight into how our marketing leads are handled by our customer team.

      Inability to generate reports based on this data is a limitation.

      Top Critical Review
      G
      Guadalupe
      Reviewed on Jul 2, 2021

      I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.

      I find it easy to listen to recorded calls and set up new numbers using this product.

      I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.

      Gong Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      CallRail Alternatives
      Gong Alternatives
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      CallRail vs. Gong: Detailed Comparison

      CallRail vs. Gong Top Ratings & Reviews: CallRail

      In our rating and review comparison of CallRail vs. Gong, CallRail has 9 user reviews and Gong has 0. The average star rating for CallRail is 4.66 while Gong has an average rating of 0.0. CallRail has more positive reviews than Gong. Comparing CallRail vs. Gong reviews, CallRail has stronger overall reviews.

      CallRail vs. Gong Best Features & Functionality: Gong

      CallRail vs. Gong both offer a strong set of features and functionality including Supported Technologies, Language & Speech, Conversational AI, Reporting & Analytics, Recording , Data Migration, Customer Management, Call Management & Administration, Systems/Administrative, Governance, Risk, & Compliance (GRC), Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of CallRail vs. Gong, Gong offers more of the most popular features and tools than CallRail.

      CallRail vs. Gong Best Pricing: Gong

      In our pricing comparison of CallRail vs. Gong, Gong's pricing starts at 0/month and is more affordable compared to Gong's starting cost of 0/month.

      CallRail vs. Gong Best Usability: CallRail

      Our comparison of CallRail vs. Gong shows that CallRail scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Gong scores higher in , but CallRail has the best scores overall for system usability.

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