In our comparison of CallRail vs. Gong, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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* Vendor does not share prices.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
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I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
N/A
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
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In our rating and review comparison of CallRail vs. Gong, CallRail has 9 user reviews and Gong has 0. The average star rating for CallRail is 4.66 while Gong has an average rating of 0.0. CallRail has more positive reviews than Gong. Comparing CallRail vs. Gong reviews, CallRail has stronger overall reviews.
CallRail vs. Gong both offer a strong set of features and functionality including Supported Technologies, Language & Speech, Conversational AI, Reporting & Analytics, Recording , Data Migration, Customer Management, Call Management & Administration, Systems/Administrative, Governance, Risk, & Compliance (GRC), Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of CallRail vs. Gong, Gong offers more of the most popular features and tools than CallRail.
In our pricing comparison of CallRail vs. Gong, Gong's pricing starts at 0/month and is more affordable compared to Gong's starting cost of 0/month.
Our comparison of CallRail vs. Gong shows that CallRail scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Gong scores higher in , but CallRail has the best scores overall for system usability.
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