In our comparison of C2CRM vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The C2CRM team's responsiveness to our needs has been exceptional. They consistently go the extra mile to provide us with the support required.
Instrumental in addressing our challenges related to pipeline tracking, planning, and data collection
While functional, it doesn't offer the level of ease-of-use that I would prefer.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
If you choose CR2CRM, you'll have a comprehensive tool to manage your marketing campaign budgets and proposals. The reporting feature is exceptionally accurate, providing detailed and consistent insights into every aspect of your campaigns.
The powerful procedures for lead extraction and customer generation are particularly noteworthy. Also, the platform provides invaluable insights for precise follow-ups, enhancing campaign effectiveness and issue resolution.
SMS marketing functionality addition would enable faster campaign promotions and potentially lead to substantial sales increases, especially in larger-scale operations.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
The C2CRM team's responsiveness to our needs has been exceptional. They consistently go the extra mile to provide us with the support required.
Instrumental in addressing our challenges related to pipeline tracking, planning, and data collection
While functional, it doesn't offer the level of ease-of-use that I would prefer.
If you choose CR2CRM, you'll have a comprehensive tool to manage your marketing campaign budgets and proposals. The reporting feature is exceptionally accurate, providing detailed and consistent insights into every aspect of your campaigns.
The powerful procedures for lead extraction and customer generation are particularly noteworthy. Also, the platform provides invaluable insights for precise follow-ups, enhancing campaign effectiveness and issue resolution.
SMS marketing functionality addition would enable faster campaign promotions and potentially lead to substantial sales increases, especially in larger-scale operations.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of C2CRM vs. Zendesk Suite, Zendesk Suite has 388 user reviews and C2CRM has 8. The average star rating for Zendesk Suite is 4.50 while C2CRM has an average rating of 4.5. Zendesk Suite has more positive reviews than C2CRM. Comparing C2CRM vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
C2CRM vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of C2CRM vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than C2CRM.
In our pricing comparison of C2CRM vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of C2CRM vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, quality of support, ease of admin. C2CRM scores higher in ease of use, meets requirements, setup & support, but Zendesk Suite has the best scores overall for system usability.
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