C-Zentrix vs. Mitel: Which is Best? - Wheelhouse

C-Zentrix vs. Mitel: Which is Best?

C-Zentrix vs. Mitel Best Overall: Mitel

In our comparison of C-Zentrix vs. Mitel, Mitel is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C-Zentrix Quick Info
WH Score:
6.1
Pricing Score:
6.2
Feature Score:
6.0
Usability Score:
5.6
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

C-Zentrix Pricing
Price Range
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* Vendor does not share prices.

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

C-Zentrix Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Dashboard
  • Call Analytics
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Dashboard
  • Call Analytics

Pros & Cons

C-Zentrix Pros & Cons
Pros
    Cons
      Mitel Pros & Cons
      Pros
      • Even the novice to the systems can use MiCloud Business with ease
      • Besides, it does provide the functionality to get the work done as needed
      • Everyone who needs such an application, I strongly recommend this product to them.
      Cons
      • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

      Reviews

      C-Zentrix Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Mitel Reviews
      Top Favorable Review
      L
      Letitia
      Reviewed on Jul 2, 2021

      You can do your work well using MiCloud, what's more; it is easy to use.

      Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

      It can be slow to load and for some people's liking, wish it were faster!

      Top Critical Review
      E
      Earl
      Reviewed on Jul 2, 2021

      Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

      There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

      Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

      Alternatives

      C-Zentrix Alternatives
      Mitel Alternatives
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      C-Zentrix vs. Mitel: Detailed Comparison

      C-Zentrix vs. Mitel Top Ratings & Reviews: Mitel

      In our rating and review comparison of C-Zentrix vs. Mitel, Mitel has 27 user reviews and C-Zentrix has 0. The average star rating for Mitel is 4.18 while C-Zentrix has an average rating of 0.0. Mitel has more positive reviews than C-Zentrix. Comparing C-Zentrix vs. Mitel reviews, Mitel has stronger overall reviews.

      C-Zentrix vs. Mitel Best Features & Functionality: Mitel

      C-Zentrix vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Management, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Workflow Automation, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of C-Zentrix vs. Mitel, Mitel offers more of the most popular features and tools than C-Zentrix.

      C-Zentrix vs. Mitel Best Pricing: Mitel

      In our pricing comparison of C-Zentrix vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

      C-Zentrix vs. Mitel Best Usability: Mitel

      Our comparison of C-Zentrix vs. Mitel shows that Mitel scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. C-Zentrix scores higher in , but Mitel has the best scores overall for system usability.

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