BroadVoice Cloud PBX vs. RingEX: Which is Best?

BroadVoice Cloud PBX vs. RingEX: Which is Best?

BroadVoice Cloud PBX vs. RingEX Best Overall: RingEX

In our comparison of BroadVoice Cloud PBX vs. RingEX, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BroadVoice Cloud PBX Quick Info
WH Score:
8.2
Pricing Score:
7.9
Feature Score:
7.6
Usability Score:
8.1
Company Size:All Sizes
Platforms:
RingEX Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

BroadVoice Cloud PBX Pricing
Metered
$10
per user / per month
Standard
$18
per user / per month
Pro
$23
per user / per month
RingEX Pricing
Core
$20
per user / per month
Advanced
$25
per user / per month
Ultra
$35
per user / per month

Features

BroadVoice Cloud PBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
RingEX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding

Pros & Cons

BroadVoice Cloud PBX Pros & Cons
Pros
    Cons
    • The customer support can not fix any problem and are very rude all the time
    • I hate their customer service.
    RingEX Pros & Cons
    Pros
    • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
    • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
    • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
    • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
    • I LOVE this program!.
    Cons
    • It relies too much on your wi-fi
    • You can only go as far as 3 months for recorded calls.

    Reviews

    BroadVoice Cloud PBX Reviews
    Top Favorable Review
    J
    James
    Reviewed on Jul 2, 2021

    I never met such a nice person as was on Broadvoice customer support center has. It was wonderful talking to her. She was patient, friendly and very very cooperative. I just recorded one query of mine and she came with resolution within a wink of an eye. I will receive two guest phones and one purchased phone in a few days, a tech will call me upon arrival. That's easy it is. I hope their service will be the same in the coming years as it is the biggest reason for their growth.

    Top Critical Review
    D
    Denise
    Reviewed on Jul 2, 2021

    The app itself is good which you can use on your phone or for forwarding office calls to your cell phone but when there’s an issue and you need to call the customer support, to your disappointment they behave miserably.

    The customer support can not fix any problem and are very rude all the time. I hate their customer service.

    RingEX Reviews
    Top Favorable Review
    D
    David
    Reviewed on Jul 2, 2021

    RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

    RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!

    No complaints so far. RingCentral has been nothing short of amazing.

    Top Critical Review
    M
    Maria
    Reviewed on Jul 2, 2021

    Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.

    I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.

    It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.

    Alternatives

    BroadVoice Cloud PBX Alternatives
    RingEX Alternatives
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    BroadVoice Cloud PBX vs. RingEX: Detailed Comparison

    BroadVoice Cloud PBX vs. RingEX Top Ratings & Reviews: BroadVoice Cloud PBX

    In our rating and review comparison of BroadVoice Cloud PBX vs. RingEX, BroadVoice Cloud PBX has 19 user reviews and RingEX has 46. The average star rating for BroadVoice Cloud PBX is 4.73 while RingEX has an average rating of 4.19. BroadVoice Cloud PBX has more positive reviews than RingEX. Comparing BroadVoice Cloud PBX vs. RingEX reviews, BroadVoice Cloud PBX has stronger overall reviews.

    BroadVoice Cloud PBX vs. RingEX Best Features & Functionality: RingEX

    BroadVoice Cloud PBX vs. RingEX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Collaboration Tools, Language & Speech, Document Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of BroadVoice Cloud PBX vs. RingEX, RingEX offers more of the most popular features and tools than BroadVoice Cloud PBX.

    BroadVoice Cloud PBX vs. RingEX Best Pricing: BroadVoice Cloud PBX

    In our pricing comparison of BroadVoice Cloud PBX vs. RingEX, BroadVoice Cloud PBX's pricing starts at $10/month and is more affordable compared to RingEX's starting cost of $20/month.

    BroadVoice Cloud PBX vs. RingEX Best Usability: RingEX

    Our comparison of BroadVoice Cloud PBX vs. RingEX shows that RingEX scores higher in usability for learning curve, setup & support. BroadVoice Cloud PBX scores higher in ease of use, meets requirements, quality of support, ease of admin, but RingEX has the best scores overall for system usability.

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