In our comparison of BroadVoice Cloud PBX vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I never met such a nice person as was on Broadvoice customer support center has. It was wonderful talking to her. She was patient, friendly and very very cooperative. I just recorded one query of mine and she came with resolution within a wink of an eye. I will receive two guest phones and one purchased phone in a few days, a tech will call me upon arrival. That's easy it is. I hope their service will be the same in the coming years as it is the biggest reason for their growth.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
The app itself is good which you can use on your phone or for forwarding office calls to your cell phone but when there’s an issue and you need to call the customer support, to your disappointment they behave miserably.
The customer support can not fix any problem and are very rude all the time. I hate their customer service.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
I never met such a nice person as was on Broadvoice customer support center has. It was wonderful talking to her. She was patient, friendly and very very cooperative. I just recorded one query of mine and she came with resolution within a wink of an eye. I will receive two guest phones and one purchased phone in a few days, a tech will call me upon arrival. That's easy it is. I hope their service will be the same in the coming years as it is the biggest reason for their growth.
The app itself is good which you can use on your phone or for forwarding office calls to your cell phone but when there’s an issue and you need to call the customer support, to your disappointment they behave miserably.
The customer support can not fix any problem and are very rude all the time. I hate their customer service.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
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In our rating and review comparison of BroadVoice Cloud PBX vs. GoToConnect, BroadVoice Cloud PBX has 19 user reviews and GoToConnect has 35. The average star rating for BroadVoice Cloud PBX is 4.73 while GoToConnect has an average rating of 4.45. BroadVoice Cloud PBX has more positive reviews than GoToConnect. Comparing BroadVoice Cloud PBX vs. GoToConnect reviews, BroadVoice Cloud PBX has stronger overall reviews.
BroadVoice Cloud PBX vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of BroadVoice Cloud PBX vs. GoToConnect, GoToConnect offers more of the most popular features and tools than BroadVoice Cloud PBX.
In our pricing comparison of BroadVoice Cloud PBX vs. GoToConnect, BroadVoice Cloud PBX's pricing starts at $10/month and is more affordable compared to GoToConnect's starting cost of $27/month.
Our comparison of BroadVoice Cloud PBX vs. GoToConnect shows that GoToConnect scores higher in usability for learning curve, setup & support. BroadVoice Cloud PBX scores higher in ease of use, meets requirements, quality of support, ease of admin, but GoToConnect has the best scores overall for system usability.
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