In our comparison of Avaya UCaaS vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
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In our rating and review comparison of Avaya UCaaS vs. GoToConnect, GoToConnect has 36 user reviews and Avaya UCaaS has 23. The average star rating for GoToConnect is 4.44 while Avaya UCaaS has an average rating of 4.26. GoToConnect has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. GoToConnect reviews, GoToConnect has stronger overall reviews.
Avaya UCaaS vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Chat/IM Management, Remote Support Features, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Supported Technologies, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Avaya UCaaS vs. GoToConnect, Avaya UCaaS offers more of the most popular features and tools than GoToConnect.
In our pricing comparison of Avaya UCaaS vs. GoToConnect, GoToConnect's pricing starts at $27/month and is more affordable compared to GoToConnect's starting cost of $27/month.
Our comparison of Avaya UCaaS vs. GoToConnect shows that GoToConnect scores higher in usability for ease of use, learning curve, setup & support, ease of admin. Avaya UCaaS scores higher in meets requirements, quality of support, but GoToConnect has the best scores overall for system usability.
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