In our comparison of Avaya Experience Platform vs. ICTBroadcast, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
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In our rating and review comparison of Avaya Experience Platform vs. ICTBroadcast, ICTBroadcast has 20 user reviews and Avaya Experience Platform has 12. The average star rating for ICTBroadcast is 4.75 while Avaya Experience Platform has an average rating of 4.33. ICTBroadcast has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. ICTBroadcast reviews, ICTBroadcast has stronger overall reviews.
Avaya Experience Platform vs. ICTBroadcast both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Cash Flow Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Systems/Administrative. In our feature comparison of Avaya Experience Platform vs. ICTBroadcast, ICTBroadcast offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. ICTBroadcast, ICTBroadcast's pricing starts at N/A/month and is more affordable compared to ICTBroadcast's starting cost of N/A/month.
Our comparison of Avaya Experience Platform vs. ICTBroadcast shows that ICTBroadcast scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Avaya Experience Platform scores higher in ease of admin, but ICTBroadcast has the best scores overall for system usability.
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