Act! vs. Pipedrive: Which is Best? - Wheelhouse

Act! vs. Pipedrive: Which is Best?

Act! vs. Pipedrive Best Overall: Act!

In our comparison of Act! vs. Pipedrive, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.8
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Pipedrive Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Pipedrive Pricing
Essential
$9.9
per user / per month
Advanced
$19.9
per user / per month
Professional
$39.9
per user / per month
Enterprise
$59.9
per user / per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Email
  • Product Catalog
  • Video Conferencing
  • Group Email
  • Custom Fields
  • Custom Tables
Pipedrive Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Email
  • Product Catalog
  • Video Conferencing
  • Group Email
  • Custom Fields
  • Custom Tables

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Pipedrive Pros & Cons
Pros
  • A very nice app with a very reasonable price and ease of use
  • Customization offers you a great deal of acquisition according to your business needs
  • You can add personalized notes about the opportunities
  • A tool to handle your leads professionally.
Cons
  • Pipedrive is somewhat buggy
  • Limited functions disappoint me a lot.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Pipedrive Reviews
Top Favorable Review
D
Delbert
Reviewed on Jul 2, 2021

General Comments: The system does everything for me. A great helper for me. Bravo!

A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.

Not many cons as such except that it is focused on B2B selling but can be adjusted easily.

Top Critical Review
M
Mickey
Reviewed on Jul 2, 2021

General comments: I would not recommend it. Other products in the market are offering much better results.

A great sales CRM. Visualization and automation are wonderful.

Pipedrive is somewhat buggy. Limited functions disappoint me a lot.

Alternatives

Act! Alternatives
8.6
Pipedrive Alternatives
8.6
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Act! vs. Pipedrive: Detailed Comparison

Act! vs. Pipedrive Top Ratings & Reviews: Pipedrive

In our rating and review comparison of Act! vs. Pipedrive, Pipedrive has 57 user reviews and Act! has 140. The average star rating for Pipedrive is 4.52 while Act! has an average rating of 4.05. Pipedrive has more positive reviews than Act!. Comparing Act! vs. Pipedrive reviews, Pipedrive has stronger overall reviews.

Act! vs. Pipedrive Best Features & Functionality: Act!

Act! vs. Pipedrive both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Contact Management, Reporting & Analytics, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Workflow Automation, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Pipedrive, Act! offers more of the most popular features and tools than Pipedrive.

Act! vs. Pipedrive Best Pricing: Act!

In our pricing comparison of Act! vs. Pipedrive, Act!'s pricing starts at $30/month and is more affordable compared to Pipedrive's starting cost of $9.9/month.

Act! vs. Pipedrive Best Usability: Pipedrive

Our comparison of Act! vs. Pipedrive shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Act! scores higher in ease of admin, but Pipedrive has the best scores overall for system usability.

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