Act! vs. Freshsales: Which is Best? - Wheelhouse

Act! vs. Freshsales: Which is Best?

Act! vs. Freshsales Best Overall: Act!

In our comparison of Act! vs. Freshsales, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.8
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Freshsales Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.4
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Freshsales Pricing
Free
Free
per user / per month
Growth
$15
per user / per month
Pro
$39
per user / per month
Enterprise
$69
per user / per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Chat/IM
  • Email
  • Product Catalog
  • Campaign Builder
  • Custom Fields
  • Custom Tables
  • Team Management
Freshsales Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Chat/IM
  • Email
  • Product Catalog
  • Campaign Builder
  • Custom Fields
  • Custom Tables
  • Team Management

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Freshsales Pros & Cons
Pros
  • It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
Cons
  • Perhaps they could offer even more monitors for free
  • .

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Freshsales Reviews
Top Favorable Review
S
Steven
Reviewed on Jul 2, 2021

FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.

It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.

I wish it offered even more detailed reports.

Top Critical Review
E
Erica
Reviewed on Jul 2, 2021

It's accessible even to those without prior experience, allowing for quick utilization.

The ease of use is truly remarkable.

Perhaps they could offer even more monitors for free.

Alternatives

Act! Alternatives
8.6
Freshsales Alternatives
8.6
Add to Compare

Add suggested to comparison

Act! vs. Freshsales: Detailed Comparison

Act! vs. Freshsales Top Ratings & Reviews: Freshsales

In our rating and review comparison of Act! vs. Freshsales, Freshsales has 11 user reviews and Act! has 140. The average star rating for Freshsales is 4.45 while Act! has an average rating of 4.05. Freshsales has more positive reviews than Act!. Comparing Act! vs. Freshsales reviews, Freshsales has stronger overall reviews.

Act! vs. Freshsales Best Features & Functionality: Act!

Act! vs. Freshsales both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Contact Management, Reporting & Analytics, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Workflow Automation, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Freshsales, Act! offers more of the most popular features and tools than Freshsales.

Act! vs. Freshsales Best Pricing: Freshsales

In our pricing comparison of Act! vs. Freshsales, Freshsales's pricing starts at Free/month and is more affordable compared to Freshsales's starting cost of Free/month.

Act! vs. Freshsales Best Usability: Act!

Our comparison of Act! vs. Freshsales shows that Act! scores higher in usability for learning curve, setup & support, ease of admin. Freshsales scores higher in ease of use, meets requirements, quality of support, but Act! has the best scores overall for system usability.

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