In our comparison of CXone vs. ICTBroadcast, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
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In our rating and review comparison of CXone vs. ICTBroadcast, ICTBroadcast has 20 user reviews and CXone has 33. The average star rating for ICTBroadcast is 4.75 while CXone has an average rating of 4.15. ICTBroadcast has more positive reviews than CXone. Comparing CXone vs. ICTBroadcast reviews, ICTBroadcast has stronger overall reviews.
CXone vs. ICTBroadcast both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Call Time Limits, Customer Management, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Language & Speech, Enhancements & Personalization, Portal Types, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Governance, Risk, & Compliance (GRC), Supported Technologies, After-Sales Service. In our feature comparison of CXone vs. ICTBroadcast, CXone offers more of the most popular features and tools than ICTBroadcast.
In our pricing comparison of CXone vs. ICTBroadcast, ICTBroadcast's pricing starts at N/A/month and is more affordable compared to ICTBroadcast's starting cost of N/A/month.
Our comparison of CXone vs. ICTBroadcast shows that CXone scores higher in usability for ease of admin. ICTBroadcast scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but CXone has the best scores overall for system usability.
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