8x8 X Series vs. Alcatel-Lucent OmniPCX Office: Which is Best?

8x8 X Series vs. Alcatel-Lucent OmniPCX Office: Which is Best?

8x8 X Series vs. Alcatel-Lucent OmniPCX Office Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. Alcatel-Lucent OmniPCX Office, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Alcatel-Lucent OmniPCX Office Quick Info
WH Score:
7.8
Pricing Score:
7.4
Feature Score:
7.6
Usability Score:
7.2
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Alcatel-Lucent OmniPCX Office Pricing
Price Range
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* Vendor does not share prices.

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Alcatel-Lucent OmniPCX Office Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Alcatel-Lucent OmniPCX Office Pros & Cons
Pros
  • I appreciate the stability of the product, as it operates without any downtime after being set up and running.
Cons
  • A drawback is that some parts of the product are not available locally and can only be obtained through partners.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Alcatel-Lucent OmniPCX Office Reviews
Top Favorable Review
B
Barbara
Reviewed on Jul 2, 2021

The product is being used for telephony services in our office, providing us with efficient communication solutions."

I appreciate the stability of the product, as it operates without any downtime after being set up and running.

A drawback is that some parts of the product are not available locally and can only be obtained through partners.

Top Critical Review
B
Barbara
Reviewed on Jul 2, 2021

The product is being used for telephony services in our office, providing us with efficient communication solutions."

I appreciate the stability of the product, as it operates without any downtime after being set up and running.

A drawback is that some parts of the product are not available locally and can only be obtained through partners.

Alternatives

8x8 X Series Alternatives
Alcatel-Lucent OmniPCX Office Alternatives
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8x8 X Series vs. Alcatel-Lucent OmniPCX Office: Detailed Comparison

8x8 X Series vs. Alcatel-Lucent OmniPCX Office Top Ratings & Reviews: 8x8 X Series

In our rating and review comparison of 8x8 X Series vs. Alcatel-Lucent OmniPCX Office, 8x8 X Series has 74 user reviews and Alcatel-Lucent OmniPCX Office has 2. The average star rating for 8x8 X Series is 3.77 while Alcatel-Lucent OmniPCX Office has an average rating of 3.5. 8x8 X Series has more positive reviews than Alcatel-Lucent OmniPCX Office. Comparing 8x8 X Series vs. Alcatel-Lucent OmniPCX Office reviews, 8x8 X Series has stronger overall reviews.

8x8 X Series vs. Alcatel-Lucent OmniPCX Office Best Features & Functionality: 8x8 X Series

8x8 X Series vs. Alcatel-Lucent OmniPCX Office both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Alcatel-Lucent OmniPCX Office, 8x8 X Series offers more of the most popular features and tools than Alcatel-Lucent OmniPCX Office.

8x8 X Series vs. Alcatel-Lucent OmniPCX Office Best Pricing: Alcatel-Lucent OmniPCX Office

In our pricing comparison of 8x8 X Series vs. Alcatel-Lucent OmniPCX Office, Alcatel-Lucent OmniPCX Office's pricing starts at N/A/month and is more affordable compared to Alcatel-Lucent OmniPCX Office's starting cost of N/A/month.

8x8 X Series vs. Alcatel-Lucent OmniPCX Office Best Usability: 8x8 X Series

Our comparison of 8x8 X Series vs. Alcatel-Lucent OmniPCX Office shows that 8x8 X Series scores higher in usability for ease of use, learning curve, setup & support, quality of support. Alcatel-Lucent OmniPCX Office scores higher in meets requirements, ease of admin, but 8x8 X Series has the best scores overall for system usability.

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