In our comparison of 8x8 Contact Center vs. Genesys, Genesys is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
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In our rating and review comparison of 8x8 Contact Center vs. Genesys, 8x8 Contact Center has 7 user reviews and Genesys has 38. The average star rating for 8x8 Contact Center is 4 while Genesys has an average rating of 3.92. 8x8 Contact Center has more positive reviews than Genesys. Comparing 8x8 Contact Center vs. Genesys reviews, 8x8 Contact Center has stronger overall reviews.
8x8 Contact Center vs. Genesys both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Chat/IM Management, Reporting & Analytics, Supported Channels, Remote Support Features, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Supported Technologies. In our feature comparison of 8x8 Contact Center vs. Genesys, Genesys offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Genesys, Genesys's pricing starts at $75/month and is more affordable compared to 8x8 Contact Center's starting cost of $85/month.
Our comparison of 8x8 Contact Center vs. Genesys shows that Genesys scores higher in usability for learning curve, setup & support, quality of support. 8x8 Contact Center scores higher in ease of use, meets requirements, ease of admin, but Genesys has the best scores overall for system usability.
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