3CLogic vs. RingCentral Contact Center: Which is Best?

3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.

Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.

While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.

3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.

3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.

As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.

Making changes requires accessing the site rather than using the app, which can be inconvenient.

RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.

I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.

One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.