In our comparison of 3CLogic vs. Nextiva, Nextiva is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
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In our rating and review comparison of 3CLogic vs. Nextiva, 3CLogic has 8 user reviews and Nextiva has 66. The average star rating for 3CLogic is 4.5 while Nextiva has an average rating of 4.34. 3CLogic has more positive reviews than Nextiva. Comparing 3CLogic vs. Nextiva reviews, 3CLogic has stronger overall reviews.
3CLogic vs. Nextiva both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service, Supported Technologies. In our feature comparison of 3CLogic vs. Nextiva, Nextiva offers more of the most popular features and tools than 3CLogic.
In our pricing comparison of 3CLogic vs. Nextiva, Nextiva's pricing starts at $17.95/month and is more affordable compared to Nextiva's starting cost of $17.95/month.
Our comparison of 3CLogic vs. Nextiva shows that Nextiva scores higher in usability for learning curve, quality of support, ease of admin. 3CLogic scores higher in ease of use, meets requirements, setup & support, but Nextiva has the best scores overall for system usability.
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