Contact Center Speech Analytics Software

What is the best Contact Center Speech Analytics Software?

Contact center speech analytics uses natural language processing and machine learning technologies to sift through immense volumes of customer conversations in real-time, identifying patterns, trends, and sentiment. It goes beyond mere transcription, delving into the context and emotions embedded within spoken words. This functionality enables organizations to comprehensively understand customer needs, preferences, and pain points.

Contact center speech analytics is a transformative tool in the realm of customer service, playing a pivotal role in enhancing the efficiency and effectiveness of contact center software. This advanced technology leverages powerful algorithms to analyze spoken interactions between customers and agents, extracting valuable insights from the vast sea of verbal communication.

The impact of speech analytics on contact center software is multi-faceted. It facilitates the identification of emerging issues, enabling swift responses to customer concerns. Additionally, it aids in agent performance evaluation, pinpointing areas for improvement, and enhancing training programs. Real-time analysis empowers organizations to make data-driven decisions, fostering a proactive approach to customer service and ensuring a seamless and personalized experience for every interaction.

Top 10 Contact Center Speech Analytics Software

RingCentral Contact Center / LiveVox / Genesys / PanTerra Cloud Contact Center / RingCX / Altitude / Gladly / Envision / Alvaria CX Suite

WH Score
8.9
RingCentral Contact Center

RingCentral Contact Center

27reviews
Starting Price:N/A
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on an...
WH Score
8.8
LiveVox
14reviews
Starting Price:N/A
Livevox is powerful contact center platform that centralizes all of your customer support tools and features into one system that is powered by a purpose-built CRM. This enables your teams to provide great customer service while also streamlining your internal operations through time-savings and pro...
WH Score
8.1
Genesys
36reviews
Starting Price:$110 / user / per month
Aging call center platforms and burdensome equipment capital are quickly finding themselves questioned in the modern era. The costs of maintaining traditional infrastructure with upgrades and replacements may prove as detrimental to a business model as the risk of customer dissatisfaction in the eve...
WH Score
8.1
PanTerra Cloud Contact Center

PanTerra Cloud Contact Center

6reviews
Starting Price:N/A
PanTerra Cloud Contact Center is the result of the dynamic partnership of PanTerra and Five9. This all-in-one communication solution is designed to enhance customer satisfaction, slash wait times, and streamline workflows.  Customizable plans are tailored to unique business needs, ensuring you ...
WH Score
7.9
RingCX
0reviews
Starting Price:$65 / user / per month
RingCX is an AI-powered contact center solution that offers a single, unified console for all communication channels - from voice to social media. Featuring real-time dashboards and conversational insights that are driven by AI, contact center teams now have an inbuilt virtual assistant within their...
WH Score
7.8
Altitude
4reviews
Starting Price:N/A
Altitude is a powerful contact center software that offers many features to help businesses improve customer service and increase sales. Altitude's platform is designed to be easy to use and customize, making it the perfect solution for businesses of all sizes.
WH Score
7.6
Gladly
17reviews
Starting Price:$0 / user / per month
Radically Personal Customer Service 
WH Score
7.3
Envision
0reviews
Starting Price:N/A
Customers expect more from business contact centers today, and while many business are rating their services as top-of-the-line, consumer reporting shows a sharp divide in opinion. Envision’s renowned Workforce Optimization solution steps in to close this gap by delivering transformative custo...
WH Score
7.2
Alvaria CX Suite
3reviews
Starting Price:N/A
Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers n...
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