Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
Paging
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Presence Settings
Ring Groups
Operator
IVR
Auto Attendant
Skills-Based Routing
Queue-Based Routing
Priority-Based Routing
Time of Day Routing
Last Agent Routing
Call Log Reports
Dashboard
Quality of Service Reports
Call Monitoring
Call Recording
Voice
Chat/IM
SMS
MMS
Social Media
Group Chat
Private Chat
Audio Conferencing
Screen Sharing
Wallboard
Custom Greetings
Speech-to-Text
Transcriptions
Microsoft Outlook
Centralized Console
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