sipVine
sipVine
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WH Score
7.2
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sipVine Reviews & Overview

What is sipVine?

sipVine was founded in 2005, with the sole aim of providing high-quality, feature-rich VoIP-based phone services for small and medium businesses. The sipVine solution is deployed on the customer’s equipment and VoIP QoS software. During the call, the VoIP QoS software prioritizes the voice traffic on the Internet bandwidth and moves the data traffic to the background. This ensures that the voice quality is high, while data movement is not visibly slowed. Before installation, sipVine engineers verify the business’s Internet bandwidth to determine whether it is enough to handle voice traffic.

sipVine’s hosted VoIP solution is supported by fully redundant hardware and robust connectivity architecture, which ensures instantaneous rerouting in case of equipment malfunction or any connectivity issues.

Solution Features

  • Voicemail: All voicemails can be delivered either to the phone or email inbox.
  • Extension Options: Several features can be installed as needed, such as direct extension dialing, direct paging and direct transfer to voicemail.
  • Music on Hold: Both standard and custom options are available for music and messaging on hold.
  • Automated Attendant: This feature can be deployed either at the beginning or depending on the call flow, and can be customized to meet customer-specific call routing requirements.
  • Holiday Schedule: The auto attendant can be programmed to greet callers with a holiday greeting according to a pre-defined schedule.
  • Call Queues & Call Routing: Depending upon the time of the day or week, calls can be routed and auto attendant messaging deployed. Calls can also be directed to an available associate to reduce call queueing.
  • Call Park: In case of high call volumes, more than one parking space can be created so that callers can be placed on hold and retrieved later from any phone.
  • Fax: Inbound faxes can be sent to email and outbound faxes can be sent either from a fax machine, email or web portal.
  • Call Conferencing: Conference calls can be made using sipVine’s toll-free pricing platform.

Company:sipVine
Categories:Phone Systems
Platforms:

sipVine Pricing


sipVine Phone System
N/A
per user / per month
sipVine Pricing Details

sipVine Key Features


Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Types Offered
  • VoIP
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Call Forwarding
  • Mobile Twinning
  • Busy Lamp Field
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Directory Assistance Listing
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Outlook
  • Salesforce
  • ACT!
  • Microsoft Dynamics 365
Redundancy
  • Yes
Service Level Agreement
  • Yes
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • Knowledge Base
sipVine Features Details

sipVine Media



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