Phone.com
Phone.com
30 reviews
WH Score
8.5

Top Phone.com Features

What are the Best Phone.com Features?

Phone.com offers a comprehensive suite of features designed to meet the communication needs of businesses. Here are some key features:

  • Real-Time Analytics and Dashboard: Provides businesses with valuable insights into their call activity and performance.
  • Call Monitoring: inspect live calls for coaching agents while they're interacting with customers, to improve service levels.
  • Call Recording: Record calls for quality inspection or training purposes.
  • Emergency Calling: Ensures emergency calls can be made directly from the platform.
  • Dial-by-Name Directory: Provides a convenient way for callers to reach specific individuals or departments.

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Softphone
  • IP Fax
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Dial by Name
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Shared Lines
  • IVR
  • Auto Attendant
  • Voice Assistant
  • Find Me/Follow Me
  • Number Porting
  • Number Black/White List
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Call Monitoring
Recording
  • Call Recording
  • Video Recording
Supported Channels
  • Voice
  • SMS
  • MMS
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Split Meeting Rooms
  • Meeting Lock
Remote Support Features
  • Screen Sharing
Enhancements & Personalization
  • HD Voice
  • Background Effects
Collaboration Tools
  • Whiteboard
Customizable Items
  • Custom Greetings
Contact Management
  • Contact Database
Supported Devices/Hardware
  • Business Phones
Language & Speech
  • Speech-to-Text
  • Transcriptions
Workflow Automation
  • Call Handling Rules
Document Management
  • File Sharing
Integration Options
  • APIs
Third-Party Integrations
  • Salesforce
Compliance Accreditations
  • HIPAA
Systems/Administrative
  • Directory Management
  • Centralized Console
Cybersecurity Features
  • Encryption
After-Sales Service
  • Phone Support
  • Email Support
  • Technical Support

Phone.com Top Features Related Review


S
Stephen
Reviewed on 1 March 2020

A Cost-effective System

In fact, it is totally a wonderful tool. I love it!

Pros
  • It can be customized to a great extent and gave our company a highly professional look.
Cons
  • No google chrome extension it does have.

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