Phone.com
Phone.com
26 reviews
WH Score
9.0
Contact Vendor

Phone.com Reviews & Overview

What is Phone.com?

Phone.com is offering its new customers a free one month trial period. They let the customer decide what features it will take to bring the customer’s growing business into a higher level of mobility. Phone.com offers a ton of features in their standard package, which costs $9.99 monthly with a few premium features available for additional charges. Enjoy a Unified Communication System that includes a Cloud interface allowing you to adjust account settings from virtually any location online. Connect with any phone: a traditional analog phone, smartphone, mobile phone, or softphone downloaded on the computer. You can also purchase a phone directly from Phone.com and it will arrive with the preconfigured features of your choice.    

When you have enrolled in the base plan, you get 100 free local and toll free minutes each month. You also get these features included in the base plan: call conferencing, call recording, professional recording, click to call, dial by name directory, hold music, call blocking, voicemail to email, menus, greetings, call forwarding, call transfer, international dialing, queues, call screening, follow me, voicemail transcription service and more. You can also increase the number of users per month, as the business grows larger, with two different options. Choose to add users for 3.9 cents a minute for over 5000 minutes (over 10000 minutes the user rate drops to 2.9 centers per minute and over 20000 minutes the rate per user drops to 2.5 cents), or you can choose an unlimited minute plan by the user for a monthly fee of $23.99.

Enjoy clear conversations with HD Voice. Use chat, conferencing, group messaging, text messaging, and fax files right from your phone account. Enjoy US based tech support seven days a week, 365 days a year. Manage your account settings from a web browser. View incoming calls and call logs or use advanced options to direct all incoming calls to single or multiple destinations.


Company:Phone.com
Categories:Phone Systems
Platforms:

Phone.com Pricing


Basic
$11.99
per user / per month
Phone.com Pricing Details

Phone.com Key Features


Service Terms Offered
  • Keep Original Number
  • International Calls
Installation Options
  • Instant Setup
Contact Center Features
  • IVR
Phone.com Features Details

Phone.com Media


Images


Videos

Phone.com Reviews


Pros & Cons Preview
  • An available dial pad feature.
  • Horrible UI, impossible to resend a fax via the dashboard, numerous error messages when using their preferred browser-Chrome, and complete (50/50) failure rate on faxes thus, majority have to be send at least a second time.

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Phone.com Usability Score

4.6
out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
    3.8
  • Meets Requirements
    7.4
  • Learning Curve
    5.5
  • Setup & Support
    10
  • Quality of Support
    7.1
  • Ease of Admin
    5.9

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