9 reviews
WH Score

OnSIP Overview

What is OnSIP?

OnSIP is a cloud-based phone solution focusing on user experience and efficiency. OnSIP offers more than 50 system features, hundreds of options for configuration and the flexibility to use any SIP phone. OnSIP ensures service reliability by using redundant servers, Tier 1 Internet connections, routers and established carriers for its VoIP services. The OnSIP platform is divided geographically into two well-known data centers in New York and Los Angeles. Calls are also routed to avoid carrier hops and to provide high-quality service to customers. OnSIP customer support is excellent and it has a customer satisfaction rating of 98%.  

Solution Features     

The solution offers 50+ features to help businesses address various activities such as webmail, voicemail, call recording, conferencing and many more.

  • Integration: OnSIP helps businesses to work smarter by integrating their solutions with existing platforms such as Zendesk, Salesforce and Highrise. This helps to improve business productivity and efficiency.
  • Performance Monitoring: Using the OnSIP Smart Queue Dashboard, managers and supervisors can view call logs, monitor queues, generate reports on different metrics, etc. This helps in making informed decisions on the team and their performance.
  • Click to Call: With OnSIP’s InstaCall, website visitors can call a sales line through a video call app without having to download any application.
  • Basic Features: Even the basic features of OnSIP are very extensive and include auto attendants, dial-by-name directory, inbound bridge, ACD queues, voicemail to email, international dialing, personal ring strategy, connect anywhere facility and many others. 
  • Call Center Features: OnSIP offers features directed at making call center operations easier, such as smart queue dashboard, smart queue call recording, Zendesk and Google Analytics integration, Instaphone for SalesForce.com, simple call hold integration, and OnSIP assistant for Google Chrome.
  • Greater Collaboration: OnSIP features such as Unified Communications, personal call links, Outlook integration, extension dialing from anywhere, Instaphone browser phone, etc. help to improve employee collaboration.

OnSIP is easy to use and comes with some excellent features that help to manage phone systems more easily. It has an intuitive admin portal, which makes provisioning easy. All call details are recorded, and the dashboard for viewing the various reports is user friendly.

Company:West Technology Group, LLC
Categories:Phone Systems

OnSIP Recent Reviews

Reviewed on 27 October 2023

Connectivity Constraints

The product enables remote work, which is particularly beneficial for individuals with frequent travel obligations.Exploring alternative solutions may be worthwhile for those seeking a more reliable and professional communication tool.

  • The mobile accessibility of this product is highly convenient.
  • An essential drawback is the necessity to connect to WiFi for the mobile feature to function
  • Also, there are persistent sound issues, with interruptions during client interactions, which negatively impacts professionalism.

Reviewed on 18 September 2023

Ringing Problem

For users planning to use OnSIP without physical phones, it's advisable to carefully consider suitable headsets to optimize their experience.

  • OnSIP is remarkably user-friendly, with easily adjustable settings.
  • An essential improvement would be the prevention of multiple incoming calls ringing over an ongoing call when multiple PCs are logged into the same account
  • This situation creates difficulty for staff to hear conversations effectively.

OnSIP Pricing

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OnSIP Pricing Details

OnSIP Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Phone Line Extensions
  • Click-to-Call
  • Click-to-Video
  • Dial by Name
  • Dial By Extension
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Ring Groups
  • Auto Attendant
  • Find Me/Follow Me
  • Announcements
  • Number Porting
  • Number Black/White List
  • Music on Hold
  • Conference Bridge
Call Routing Types
  • Skills-Based Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Time of Day Routing
  • Last Agent Routing
  • Mood/Sentiment Routing
OnSIP Features Details

OnSIP Media


OnSIP Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

OnSIP Scores

  • Ease of Use
  • Meets Requirements
  • Quality of Support
  • Ease of Admin

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