ServiceDesk Plus
ServiceDesk Plus
29 reviews
WH Score
9.3

ServiceDesk Plus Reviews & Overview

What is ServiceDesk Plus?

ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

With ServiceDesk Plus, you gain greater visibility into IT issues through running all ticket through a centralized platform. These tools can also help minimize downtime and provide your company with capabilities that will benefit your IT team, users, customers, and stakeholders.

Company:ManageEngine (Owned by Zoho)
Categories:Help Desk Software
Platforms:

ServiceDesk Plus Pricing

Standard (Cloud)
$10
per user / per month
ServiceDesk Plus Pricing Details

ServiceDesk Plus Key Features

Reporting & Analytics
  • Asset Reports
  • Progress Reports
  • Status Tracking
Systems/Administrative
  • Bulk Actions
  • Work Offline
Customizable Items
  • Custom Templates
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Queue
  • IVR
Data Management
  • Database Maintenance
Free Resources/Discounts
  • Free Trial
Project Management
  • Release Management
  • Workflow Management
  • Project Sharing
  • Project Prioritization
Language & Speech
  • Multilingual Interface
  • Speech-to-Text
Remote Support
  • Screen Sharing
Asset Management
  • Asset Discovery
  • Asset Profiling
  • Asset Tracking
Helpdesk
  • Issue Management
  • Ticket Routing
  • Ticket Linking
  • Ticket Rating
  • Ticket Assign
  • Ticket Lifecycle Management
  • Ticket Queuing
  • Ticket Tagging
  • Ticket Merge
  • Ticket Transfer
  • Ticket Split
Portal Types
  • Customer/Client Portal
Phone Systems
  • Softphone
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
Collaboration Tools
  • Notes
Change Management
  • Engineering Change Request (ECR)
  • Engineering Change Control (ECC)
ServiceDesk Plus Features Details

ServiceDesk Plus Media

Videos

ServiceDesk Plus Wheelhouse Score

9.3
What is this?

The Average Wheelhouse score for the Help Desk category is 8.5

  • Ease of Use
    7.9
  • Meets Requirements
    7.7
  • Learning Curve
    6.3
  • Ease of Admin
    5.5

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