ServiceDesk Plus
ServiceDesk Plus
25 reviews
WH Score
9.2
Contact Vendor

ServiceDesk Plus Reviews & Overview

What is ServiceDesk Plus?

ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

With ServiceDesk Plus, you gain greater visibility into IT issues through running all ticket through a centralized platform. These tools can also help minimize downtime and provide your company with capabilities that will benefit your IT team, users, customers, and stakeholders.


Company:ManageEngine (Owned by Zoho)
Platforms:

ServiceDesk Plus Pricing


Standard (Cloud)
$0
per user / per month
ServiceDesk Plus Pricing Details

ServiceDesk Plus Key Features


Core Features
  • Ticket Split
  • Ticket Transfer
  • Notes
  • Transcripts
  • Call Queuing
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Customer Portal
  • Softphone
  • Ticket Merge
  • Offline Support
  • Ticket Tagging
  • Broadcasts
  • Ticket Queuing
  • Recurring Ticket Scheduling
  • Remote Access
  • Ticket Status Tracking
  • Ticket Lifecycle Management
  • Product Catalog
  • Task Management
  • Ticket Assign
  • Ticket Rating
  • Ticket Linking
  • Ticket Routing
  • Asset Management
  • Vendor Management
  • Issue Tracking & Management
  • Change/Release Management
Systems/Administrative
  • Workflow Automation
  • Bulk Actions
  • Pre-Built Templates
  • Custom Fields/Templates
  • Notifications
  • Multilingual
  • CMDB
Channels Supported
  • Voice
  • Chat
  • Email
  • SMS
ServiceDesk Plus Features Details

ServiceDesk Plus Media



Videos

ServiceDesk Plus Reviews


Pros & Cons Preview
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
  • Updates should be available at a click.
  • But updates are difficult and too many.
  • Customer support is not prompt.
  • The cost involved in buying related apps like Zoho reporting.

ServiceDesk Plus has no reviews yet.

ServiceDesk Plus Usability Score

5.7
out of 10

The Average Usability score for the Help Desk category is 6.2

  • Ease of Use
    7.8
  • Meets Requirements
    7.6
  • Learning Curve
    6.3
  • Ease of Admin
    5.4

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