ServiceDesk Plus Reviews, Features & Pricing 2021 - Wheelhouse

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  • Reviews
  • Features
  • Pricing
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ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

With ServiceDesk Plus, you gain greater visibility into IT issues through running all ticket through a centralized platform. These tools can also help minimize downtime and provide your company with capabilities that will benefit your IT team, users, customers, and stakeholders.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

ServiceDesk Plus Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
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4
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3
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2
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Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Learning Curve
%
Ease of Admin
%
Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Antonia
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

  • It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

Top Favorable Review
Edward
  • Updates should be available at a click.

  • But updates are difficult and too many.

  • Customer support is not prompt.

  • The cost involved in buying related apps like Zoho reporting.

  • The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

Top Critical Review

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