Freshworks CRM Reviews, Features & Pricing 2021 - Wheelhouse

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  • Reviews
  • Features
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Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.

Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.
Excellent
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We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 4.19.

Average
features
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Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

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We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Freshworks CRM Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
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Usability Metrics
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We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 4.19.

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Top Critical Review

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