Crystal PM
Crystal PM
8 reviews
WH Score

Crystal PM Overview

What is Crystal PM?

Crystal Practice Management software is a robust application widely used by optometric, and related practice. It offers a comprehensive package on management of health records featuring a built-in billing component, doctor appointment scheduler and secured e-claims for almost every health insurance carrier. It has the ability to cut operations cost by improving efficiencies on customer billing, patient record keeping, claim processing, patient communication and inventory. Version 2.3.0 + of the Crystal PM software also supports integration of imaging devices which makes it easier for users to access essential documents and maintain minimum hardware sets in the offices.   


  • The application provides an easy-to-use scheduling for patients and doctors, with color-coding. It provides a layering alternative for appointments, which can be viewed by day, week or month. This allows staff to not only prepare schedules, but also to print them and share them with doctors and patients.
  • The application also allows patient to interact, in real-time, with doctors schedules, which provides much control to patient in booking appointments with the preferred doctor.
  • So far, the integration covers most of the latest imaging machines form Marco/Nidek, Topcon, RTA, iZon, Nidek ARK 10000, Nidek Navis-EX, Huvitz, Quantify, Konan, Tomey, OCULUS, Optos, Humphery, Reichert, Retinomax, Essilor, Heidelberg, EyeQuip, Visionix, Visionix-Huvitz Output, Canon, Topaz, Zeiss iProfiler and Zeiss. Crystal PM also offers a printer to print from a typical computer.
  • The latest version of the software, Crystal Practice Management 4.0, is certified by ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S Department of Health and Human Services
  • The application also supports a free e-prescribing component which allows prescribers to securely and accurately send error-free and understandable prescriptions directly to the pharmacy.  

Crystal PM Recent Reviews

Reviewed on 28 August 2023

Downhill from the start

This, unfortunately, was the worst choice I've made. I wasn't able to get anything done.

  • None.
  • Unusable.

Reviewed on 2 May 2023

Best experience so far

The owners and staff are supportive and make an effort to accommodate your preferences. However, if you are in a Canadian healthcare setting, ensure that the system is well-suited to your specific needs."

  • Crystal PM efficiently transferred the old data without any issues
  • It is easy to use and allows for editing exams, providing flexibility in documentation.
  • The system could benefit from having more staff trained in Canadian healthcare to better adapt the program to local requirements.

Crystal PM Pricing

Cloud Version
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Crystal PM Pricing Details

Crystal PM Key Features

Medical Practice Management Features
  • Electronic Medical Records (EMR)
  • Electronic Prescription
Medical Charting
  • Problem List
Crystal PM Features Details

Crystal PM Media


Crystal PM Wheelhouse Score

What is this?

The Average Wheelhouse score for the Medical Practice Management category is 8.2

Crystal PM Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin

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