139 reviews
WH Score

Act! Overview

What is Act!?

Act! is the world's best selling CRM system for managing contacts and communication with customers. This CRM solution can effectively record information, organize daily tasks effectively, and lets you communicate and share information.    

With 2.8 million satisfied users worldwide, Act! is particularly beneficial for small and medium enterprises. The software has been available on the market for over 25 years and is fast to deploy, adaptable and easy to use.

With customer and contact management software, Act! optimizes all your customer-facing business processes and supports your sales team in making customer customized offers. Strengthen your sales, increase the efficiency of your teams and make the activities of your customer service and staff transparant.

The Act! CRM consists of the following versions: 

  • Act! Essential: Particularly well suited for individual enterprises or small teams of up to ten users. You can keep all your business activities in view: customer contact information, e-mails, meeting notes, activities, histories or to-dos - you will find everything you need, all in one platform.
  • Act! Premium: Act! Premium offers a holistic view of your customers. And with the mobile access of Act! Premium, you and your team can access the information in your CRM while on the move. It is particularly well suited for teams of ten or more users.

With Act!, you can see all customer information with a glance, and on one platform. The Client Manager seamlessly integrates all data that is important to you - whether from Microsoft Outlook, Gmail, Google Contacts, Google Calendar, LinkedIn or Facebook.

  • With Act!, you have all customer data and documents at hand - correspondence, documents, notes, appointments and any other activity.
  • With just one click, you get a complete overview of your entire correspondant history. You can also sort by date, type, user or keyword to find the exact information that you need.
  • Google and Act! provides direct integration with Google applications including mail, contacts and calendar. As such, all data between Act! and Google are synchronized.

Links:App Store

Act! Recent Reviews

Reviewed on 19 April 2023

ACT is amazing

Using ACT! has helped us expand our marketing reach and attract more traffic to our website. The sales system is also very effective in making the advertising more attractive and converting potential customers into sales. Overall, the software's features and capabilities are incredible and have been a great addition to our system."

  • I appreciate that ACT
  • offers a unique system for CRM that provides effective solutions for sales and marketing
  • The software is powerful and can be integrated with other marketing systems to expand its reach
  • Additionally, the price point is reasonable for the tools offered.
  • While the software is efficient and works well, I do believe that the interface could be improved in the future to make it even more user-friendly.

Reviewed on 20 March 2023

Its user friendly with very advance functionality. Recommended

Absolutely! The system has worked flawlessly for us, and we have not encountered any issues with its functionality. We believe that integrating it with our marketing software has been incredibly effective in expanding our online presence and generating traffic. We have compared it with other products in terms of pricing, features, and tools, and Act! has come out on top.

  • For us, the Act
  • system has been a game-changer as it has allowed us to directly connect with the company, expand our sales, and increase our online presence through various networks and the internet
  • The system's visibility feature is particularly attractive, as it has helped us reach a larger audience
  • We have also been able to integrate it with our marketing system to enhance our image
  • We have not encountered any negative aspects of the system, as it is comprehensive and detailed
  • Each tool is well-explained and has been effective in attracting new customers
  • We find it to be an essential tool for our business, and we have not experienced any issues
  • However, Act
  • can continue to improve in the future to maintain the quality of service that we have come to expect

Act! Pricing

Act! Premium Cloud
per user / per month
Act! Pricing Details

Act! Key Features

Customer Relationship Management (CRM) Features
  • Pipeline Management
  • Deal Management
Contact Management
  • Secondary Contacts
Call Management & Administration
  • Call Lists
Act! Features Details

Act! Media


Act! Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.6

Act! Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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