GoToConnect
GoToConnect
35 reviews
WH Score
8.7

GoToConnect Overview

What is GoToConnect?

We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.

GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.


GoToConnect Recent Reviews


A
Addie
Reviewed on 29 December 2023

Streamlined Call Directing with App Challenges

Despite some challenges with the phone app, the overall experience of call directing is quick and effective. For those considering this solution, be prepared for potential app-related issues, but the benefits in call workflow management are noteworthy.

Pros
  • An innovative and user-friendly solution that allows easy setup of workflows for directing calls to the appropriate sales or support team based on specific requirements, dedicated associates, or expertise.
Cons
  • There have been issues with the phone app, experiencing lags and inefficient call diversion while on the move.

K
Kami
Reviewed on 6 December 2023

Exceptional Collaboration with Jive and LogMeIn

The collaboration with Jive and LogMeIn proves to be seamless, marked by the intelligence of the team, competitive pricing, and exemplary project management. For those considering a similar partnership, my advice is to proceed with confidence.

Pros
  • The billing process is very straightforward, contributing to a hassle-free experience.
Cons
  • None.

GoToConnect Pricing


Basic
$27
per user / per month
GoToConnect Pricing Details

GoToConnect Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • Paging
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Assign
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Intercom
  • Ring Groups
  • Auto Attendant
  • Number Porting
  • Concurrent Call Sessions
  • Call Path
  • Call Flow
Call Routing Types
  • Skills-Based Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Time of Day Routing
  • Last Agent Routing
GoToConnect Features Details

GoToConnect Media


Videos

GoToConnect Wheelhouse Score

8.7
What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

GoToConnect Scores

  • Ease of Use
    8.1
  • Meets Requirements
    8.1
  • Learning Curve
    8.4
  • Setup & Support
    7.1
  • Quality of Support
    8.1
  • Ease of Admin
    8

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