3CLogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools for CRM, WFM and WFO. Dynamic scripting tools enable consistent and reliable training of agents to improve their metrics on first call resolution and overall agent productivity with support to encourage additional sales opportunities if necessary throughout the customer conversation. 3CLogic solutions are particularly suited for businesses in the financial, insurance, e-commerce, healthcare, energy, education, and non-profit sectors.
The needs of small and medium businesses are prioritized with a proactive model of service that enables companies to engage with a pure cloud solution available on a pay-per-use basis allows for dynamic scaling based on customer demands. Their interactive voice response, automated call distribution, and other skills-based routing tools provides businesses the freedom to build their existing workflows into the service model for a smooth and uninterrupted transfer of inflowing calls with minimal impact to the consumer. 3CLogic’s unified platform can further enhance contact center operations by being integrated with database management solutions, delivering all the relevant client information an agent needs to provide a full spectrum of support.
Enterprise services can look forward to unprecedented levels of reliability and scalability. 3CLogic’s cloud platform has been thoroughly tested to ensure there is no single point of failure. Up to 1000 active agents can be effectively managed on a single instance without impacting any service, and 3CLogic’s proprietary V-TAG architecture effectively caps service disruptions. Compliance with HIPPA, PCI, and TCPA means that businesses dealing with sensitive consumer information can be confident in the protection of medical records, payment information, and no-call lists while proceeding with normal operations.
If you're in search of an all-in-one omnichannel solution, this may not be the ideal choice. This system excels as a standard cloud call center system, so it's important to align your expectations with its capabilities.
Implementing 3CLogic during the COVID-19 pandemic has significantly enhanced our ability to interact with employees while maintaining HR services, even when working from home.
The Average Wheelhouse score for the Contact Center category is 7.4
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