3CLogic
3CLogic
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WH Score
7.1
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3CLogic Reviews & Overview

What is 3CLogic?

3CLogic offers contact center solutions that are sleek, effective, and segmented into convenient levels of service adapted to the needs of small and enterprise business models. They have multiple products to facilitate outbound, inbound, and multichannel services along with robust integration tools for CRM, WFM and WFO. Dynamic scripting tools enable consistent and reliable training of agents to improve their metrics on first call resolution and overall agent productivity with support to encourage additional sales opportunities if necessary throughout the customer conversation. 3CLogic solutions are particularly suited for businesses in the financial, insurance, e-commerce, healthcare, energy, education, and non-profit sectors. 

Small Business

The needs of small and medium businesses are prioritized with a proactive model of service that enables companies to engage with a pure cloud solution available on a pay-per-use basis allows for dynamic scaling based on customer demands. Their interactive voice response, automated call distribution, and other skills-based routing tools provides businesses the freedom to build their existing workflows into the service model for a smooth and uninterrupted transfer of inflowing calls with minimal impact to the consumer. 3CLogic’s unified platform can further enhance contact center operations by being integrated with database management solutions, delivering all the relevant client information an agent needs to provide a full spectrum of support.

Enterprise

Enterprise services can look forward to unprecedented levels of reliability and scalability. 3CLogic’s cloud platform has been thoroughly tested to ensure there is no single point of failure. Up to 1000 active agents can be effectively managed on a single instance without impacting any service, and 3CLogic’s proprietary V-TAG architecture effectively caps service disruptions. Compliance with HIPPA, PCI, and TCPA means that businesses dealing with sensitive consumer information can be confident in the protection of medical records, payment information, and no-call lists while proceeding with normal operations.


Company:3CLogic
Categories:Contact Center
Platforms:

3CLogic Pricing


3CLogic Contact Center
N/A
per user / per month
3CLogic Pricing Details

3CLogic Key Features


Reporting & Analytics
  • Call Log Reports
  • Call Recording
  • Quality Monitoring
Inbound Communications
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
  • CTI (Computer Telephony Integration)
Integrations
  • SugarCRM
  • Microsoft Dynamics CRM
  • SAP
  • ServiceNow
System Management
  • Centralized Administration (for Agents)
Contact Center Types
  • Outbound
  • Inbound
  • Hosted on AWS
  • Remote Contact Center
Core Features
  • Self-Service
  • Queued Call Back
  • Softphone
Automations and AI
  • Screenpops
  • Skills-Based Routing
  • Speech-to-Text Transcription
  • Automatic Routing
Workforce Optimization
  • Customer Relationship Management (CRM)
  • Performance Management
  • Barge, Monitor, Whisper
  • Customized Workflows
  • Notes
3CLogic Features Details

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