sipVine Reviews, Features & Pricing 2021 - Wheelhouse

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sipVine was founded in 2005, with the sole aim of providing high-quality, feature-rich VoIP-based phone services for small and medium businesses. The sipVine solution is deployed on the customer’s equipment and VoIP QoS software. During the call, the VoIP QoS software prioritizes the voice traffic on the Internet bandwidth and moves the data traffic to the background. This ensures that the voice quality is high, while data movement is not visibly slowed. Before installation, sipVine engineers verify the business’s Internet bandwidth to determine whether it is enough to handle voice traffic.

sipVine’s hosted VoIP solution is supported by fully redundant hardware and robust connectivity architecture, which ensures instantaneous rerouting in case of equipment malfunction or any connectivity issues.

Solution Features

  • Voicemail: All voicemails can be delivered either to the phone or email inbox.
  • Extension Options: Several features can be installed as needed, such as direct extension dialing, direct paging and direct transfer to voicemail.
  • Music on Hold: Both standard and custom options are available for music and messaging on hold.
  • Automated Attendant: This feature can be deployed either at the beginning or depending on the call flow, and can be customized to meet customer-specific call routing requirements.
  • Holiday Schedule: The auto attendant can be programmed to greet callers with a holiday greeting according to a pre-defined schedule.
  • Call Queues & Call Routing: Depending upon the time of the day or week, calls can be routed and auto attendant messaging deployed. Calls can also be directed to an available associate to reduce call queueing.
  • Call Park: In case of high call volumes, more than one parking space can be created so that callers can be placed on hold and retrieved later from any phone.
  • Fax: Inbound faxes can be sent to email and outbound faxes can be sent either from a fax machine, email or web portal.
  • Call Conferencing: Conference calls can be made using sipVine’s toll-free pricing platform.
Average
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

sipVine Features

Packages
Features
Service Terms Offered
Commitment Free
Free Setup
Free Cancellation
Money Back Guarantee
Month-to-Month Option
Keep Original Number
Customizable Plans
Free In-Network Calls
Unlimited Minutes
International Calls
Reduced Price for Multiple Users
Types Offered
VoIP
Installation Options
Self-Installation
Professional Installation
Contact Center Features
ACD Queues
Coaching Tools
Call Recording
IVR
Virtual Queueing System
Auto Attendant
Team Collaboration Features
Conference Calling
Messaging
Audio Conferencing
Core VoIP Features
Find-Me/Follow-Me
Toll-Free Number
Virtual Phone Number
Voicemail
Call Forwarding
Mobile Twinning
Busy Lamp Field
Do Not Disturb
Message/Music On Hold
Caller ID
Call Waiting
Caller ID Blocking
Call Transfers
Call Park
Group Intercom Paging
E-911
Call Management and Administration Features
Answering Rules
User Interface / Account Manager
Softphone Software
Automatic Route Selection
Local Number Porting
DECT Mobility
Directory Assistance Listing
Online Account Management
Employee Scheduler Tool
Bandwidth and Call Detail Reports
Advanced Call Analytics
Integrations
Outlook
Salesforce
ACT!
Microsoft Dynamics 365
Redundancy
Yes
Service Level Agreement
Yes
Support Features
FAQs Section
Tutorials
Telephone Support
Email Support
24/7 Support
Online Chat
Forum
Knowledge Base
sipVine Phone System
64/64
 
 
 
 
 
 
 
 
 
 
 

sipVine Pricing

Request a custom quote for your business

sipVine Resources

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