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3CX Phone Systems Software

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  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

3CX Phone System is a Windows-based PBX software that can work with SIP Standard-compliant IP Phones, VoIP Gateways and SIP trunks to deliver a complete PBX solution. More than 30,000 businesses across the globe leverage 3CX’s phone system expertise. It is a commonly used solution for companies in the IT industry, followed by businesses in the manufacturing vertical. 3CX Phone System supports Mac, Windows, smartphones and tablets and allows users to access their office phone number from anywhere.

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Details

3CX Phone System is a Windows-based PBX software that can work with SIP Standard-compliant IP Phones, VoIP Gateways and SIP trunks to deliver a complete PBX solution. More than 30,000 businesses across the globe leverage 3CX’s phone system expertise. It is a commonly used solution for companies in the IT industry, followed by businesses in the manufacturing vertical. 3CX Phone System supports Mac, Windows, smartphones and tablets and allows users to access their office phone number from anywhere.

Solution Features

  • Mobility: 3CX Phone System enables users’ mobility. Employees are not tied to their desks, and are more productive in the field without missing out on important calls. The solution also includes presence and allows employees to mark their availability so that colleagues can see the best way to reach out to them. All the calls made to the office are free. Employees can have a single contact number, giving a professional face to the business.
  • Unified Messaging: Because of the unified messaging feature, all communications—whether fax or voicemail—can be delivered directly to the registered email. Faxes are delivered in PDF format and voicemails can be retrieved directly from the inbox.
  • WebRTC Videoconferencing: Through WebRTC technology it becomes easy to have video conferences. Users can initiate meetings in their web browser: meetings can be created in a few clicks and the link sent to participants. There is no need to download any new app to get into the meeting.

3CX Phone System is one of the easiest cloud PBX solutions to use. All upgrades and modifications are done through the 3CX management console.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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