Manage Engine

By Manage Engine (Owned by Zoho)

Wheelhouse Score
4.68/5
Excellent
Rating
4.55/5
Excellent
Features
5.00/5
Excellent
Pricing
Economy

ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

Overview

ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

With ServiceDesk Plus, you gain greater visibility into IT issues through running all ticket through a centralized platform. These tools can also help minimize downtime and provide your company with capabilities that will benefit your IT team, users, customers, and stakeholders.

Packages

Standard IT Help Desk

Default
  • Help Desk Features
    • Incident Management
    • Analytics
    • Dashboards
    • Email Notifications
    • Self-Service Portal
    • Ticketing
    • Forms and Surveys
    • Advanced Search
    • Cloud-Based Performance Marketing
    • Subproject Support
    • Applications Monitoring
    • Endpoint Management
    • Inventory Catalog
    • Purchase and Contracts Management
    • System Tools Integration
    • Change Management
    • Enterprise Service Management
    • Customized Domains
    • Custom Actions
    • Native Mobile Apps
    • Help Desk Mobile Apps
    • Tech Auto-Assign
    • Business Rules
    • Smart Notifications
    • SLA Management
    • Preventative Maintenance Tasks
    • Email-to-Ticket
    • Visual Change Workflows
    • Problem Lifecycle
    • Ticket Lifecycles
    • Data Archiving
    • KanBan View
    • Multi-Site Support
    • Role-Based Access
    • Service Desk Scheduler
    • Unrestricted Programmability
    • Provisioning App
  • Service Terms Offered
    • Customizable Plans
  • Help Desk Reporting
    • Native Reporting
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Microsoft Teams
    • Service Desk APIs
    • JIRA
    • Microsoft Office 365 Calendar
    • Microsoft Office 365 Actionable Messages
    • Microsoft Outlook

Professional IT Help Desk + Assets

Best Value
  • Help Desk Features
    • Incident Management
    • Analytics
    • Dashboards
    • Email Notifications
    • Self-Service Portal
    • Ticketing
    • Forms and Surveys
    • Advanced Search
    • Cloud-Based Performance Marketing
    • Subproject Support
    • Applications Monitoring
    • Endpoint Management
    • Inventory Catalog
    • Purchase and Contracts Management
    • System Tools Integration
    • Change Management
    • Enterprise Service Management
    • Customized Domains
    • Custom Actions
    • Native Mobile Apps
    • Help Desk Mobile Apps
    • Tech Auto-Assign
    • Business Rules
    • Smart Notifications
    • SLA Management
    • Preventative Maintenance Tasks
    • Email-to-Ticket
    • Visual Change Workflows
    • Problem Lifecycle
    • Ticket Lifecycles
    • Data Archiving
    • KanBan View
    • Multi-Site Support
    • Role-Based Access
    • Service Desk Scheduler
    • Unrestricted Programmability
    • Provisioning App
    • Asset Management
    • Asset Loan
    • Software Asset Management
    • IT Asset Tracking
    • IT Asset Discovery
  • Service Terms Offered
    • Customizable Plans
  • Help Desk Reporting
    • Native Reporting
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Microsoft Teams
    • Service Desk APIs
    • JIRA
    • Microsoft Office 365 Calendar
    • Microsoft Office 365 Actionable Messages
    • Microsoft Outlook

Enterprise IT Help Desk + Assets+ Change+ Projects

Best Value
  • Help Desk Features
    • Incident Management
    • Analytics
    • Dashboards
    • Email Notifications
    • Self-Service Portal
    • Ticketing
    • Forms and Surveys
    • Advanced Search
    • Cloud-Based Performance Marketing
    • Subproject Support
    • Applications Monitoring
    • Endpoint Management
    • Inventory Catalog
    • Purchase and Contracts Management
    • System Tools Integration
    • Change Management
    • Enterprise Service Management
    • Customized Domains
    • Custom Actions
    • Native Mobile Apps
    • Help Desk Mobile Apps
    • Tech Auto-Assign
    • Business Rules
    • Smart Notifications
    • SLA Management
    • Preventative Maintenance Tasks
    • Email-to-Ticket
    • Visual Change Workflows
    • Problem Lifecycle
    • Ticket Lifecycles
    • Data Archiving
    • KanBan View
    • Multi-Site Support
    • Role-Based Access
    • Service Desk Scheduler
    • Unrestricted Programmability
    • Provisioning App
    • Asset Management
    • Asset Loan
    • Software Asset Management
    • IT Asset Tracking
    • IT Asset Discovery
  • Service Terms Offered
    • Customizable Plans
  • Help Desk Reporting
    • Native Reporting
  • Support Features
    • Email Support
  • Help Desk Integrations
    • Microsoft Teams
    • Service Desk APIs
    • JIRA
    • Microsoft Office 365 Calendar
    • Microsoft Office 365 Actionable Messages
    • Microsoft Outlook

Media

Pricing

Request a custom quote for your business

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