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Verint - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

Verint’s customer engagement optimization technique provides proven solutions for the workforce, customer analysis, and engagement management needed to help you transform the customer experirnce. Together, these solutions enable your business to provide a personalized, contextual and consistent experience, regardless of user or the channel for engagement.

Also, you can aggregate, analyze and act on the enormous amount of data about customers resulting from these interactions gathered from different departments and systems within your company.

Helping you to understand big data, both structured and non-structured, Verint customer engagement optimization solutions can provide an improved understanding of the performance of the workforce, the operational efficiency of service processes, quality of interactions and customer behavior. With this information, you can:

  • Optimize engagement throughout the customer journey, through multiple channels and in an integrated manner.
  • Meet customer needs with the most qualified employees.
  • See trends and find the root causes of employee and customer behavior.
  • Incorporate the business processes and dialogues that will provide personalized, contextual, consistent and fast solutions.
  • Break up organizational silos to deliver customer-centric strategies.
  • Identify fraud and reduce risks quickly and safely.
  • Empower employees to provide efficient and effective interactions.
  • Increase the satisfaction of customers and employees.

The Engagement Analysis feature collects and correlates massive amounts of data about customer interactions, conferences and profiles to help improve the engagement of customers and employees. The Text Analysis tool analyzes text-based communications, including email, Web forms and publications on social networks such as Facebook and Twitter.

Thousands of organizations worldwide rely on Verint to help increase customer loyalty, increase revenue, reduce risk and manage operating costs in their contact centers and marketing, customer service and support operations.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Service Level Agreement
  • Yes
  • No
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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