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Verint CRM Software

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  • Company Size: S M L
  • Features:
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As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

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Details

As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

Verint’s customer engagement optimization technique provides proven solutions for the workforce, customer analysis, and engagement management needed to help you transform the customer experirnce. Together, these solutions enable your business to provide a personalized, contextual and consistent experience, regardless of user or the channel for engagement.

Also, you can aggregate, analyze and act on the enormous amount of data about customers resulting from these interactions gathered from different departments and systems within your company.

Helping you to understand big data, both structured and non-structured, Verint customer engagement optimization solutions can provide an improved understanding of the performance of the workforce, the operational efficiency of service processes, quality of interactions and customer behavior. With this information, you can:

  • Optimize engagement throughout the customer journey, through multiple channels and in an integrated manner.
  • Meet customer needs with the most qualified employees.
  • See trends and find the root causes of employee and customer behavior.
  • Incorporate the business processes and dialogues that will provide personalized, contextual, consistent and fast solutions.
  • Break up organizational silos to deliver customer-centric strategies.
  • Identify fraud and reduce risks quickly and safely.
  • Empower employees to provide efficient and effective interactions.
  • Increase the satisfaction of customers and employees.

The Engagement Analysis feature collects and correlates massive amounts of data about customer interactions, conferences and profiles to help improve the engagement of customers and employees. The Text Analysis tool analyzes text-based communications, including email, Web forms and publications on social networks such as Facebook and Twitter.

Thousands of organizations worldwide rely on Verint to help increase customer loyalty, increase revenue, reduce risk and manage operating costs in their contact centers and marketing, customer service and support operations.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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