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TeamSupport CRM is not just a complete suite of customer service features. It also facilitates communication and collaboration among your internal team members and clients. TeamSupport is a fully hosted solution, which is delivered as a Software as a Service (SaaS).
Through the use of collaborative tools, TeamSupport clients can filter, sort, view and analyze business information. The simple drag-and-drop interface helps users create dashboards, graphs and reports that can be shared with specific members or all.
The tool easily integrates with a company’s internal applications and provides a collaborative view of clients' issues. This results in improved response times and a better customer care service.
TeamSupport is a “one-size-fits-all” solution that offers fully customizable reports, dashboards, security, and ticket types & statuses.
TeamSupport consists of the following versions:
- Enterprise: This edition is designed for software and technology companies. It features services such as Customer Management, Ticket Management, Customer Self-Service, Collaboration, Products & Inventory, Best-in-class Reporting & Analytics, Integrations, Security & Controls, and Help and Support.
- Support Desk: This version is designed for internal help desk operations or end user customer support. It has all the functionalities of the Enterprise edition minus the Products & Inventory feature.
- Private Cloud: This edition is a cloud version and doesn’t require any additional software to buy. It comes with a low monthly fee per user and features such as Product Development, Connect Customer Support, and Product Management.
The product offers native integrations with Zoho CRM, HubSpot, Oracle, Highrise, and Salesforce. The integrations support increased visibility, ticket information to reduce duplicate effort, and the ability to seamlessly sync customer and contact.
Moreover, the tool integrates with developer tools such as Beanstalk and Jira to improve the development process, business tools such as MailChimp and NiceReply to improve your email communications, Zapier Integration to easily connect the web apps you use, and RESTful API to connect third-party applications with your helpdesk.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Installation Options
- Self-Installation
- Professional Installation
Salesforce Automation
- Account Management
- Call Management
- Contact Management
- Customer Interactions
- Document Management
- File Sharing
- Inventory Management
- Invoicing
- Lead Management
- Opportunity Management
- Order Tracking
- Partner Management (PRM)
- Product Purchase Reports
- Sales Analytics
- Sales Collaboration
- Sales Quotes
- Territory / Quota Management
- Workflow Automation
- Funnel management
Marketing Automation
- Campaign Management
- Competitor Tracking
- Email Marketing
- Lead Management
- Marketing ROI and Analytics
- Drip Campaigns
- Landing Pages & Signup Forms
- Auto-Responders
- Shopping Cart Abandonment
- Social Activity Automation
- Conversion Tracking
- Link Tracking
Customer Service Features
- Built-in Reports
- Call Center Support
- Case Management
- Chat/IM
- Custom Reports
- Customer Portal/Account
- Email Management
- Escalation
- Knowledge Management
- Ticketing
- Real Time Sharing
- Self-Service
System / Management Features
- Employee Profiles
- Employee Tracking & Support Applications
- Group Calendar
- Knowledge base
- Performance Reviews
- Social CRM
- Project Management
- Event Management
Integrations
- Constant Contact
- GetResponse
- Outlook
- Web Dialer
Service Level Agreement
- Yes
- No
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