- Deployment:
- Company Size:SML
- Features:
- Platforms:
- Pricing:
Media
Details
TeamSupport CRM is not just a complete suite of customer service features. It also facilitates communication and collaboration among your internal team members and clients. TeamSupport is a fully hosted solution, which is delivered as a Software as a Service (SaaS).
Through the use of collaborative tools, TeamSupport clients can filter, sort, view and analyze business information. The simple drag-and-drop interface helps users create dashboards, graphs and reports that can be shared with specific members or all.
The tool easily integrates with a company’s internal applications and provides a collaborative view of clients' issues. This results in improved response times and a better customer care service.
TeamSupport is a “one-size-fits-all” solution that offers fully customizable reports, dashboards, security, and ticket types & statuses.
TeamSupport consists of the following versions:
- Enterprise: This edition is designed for software and technology companies. It features services such as Customer Management, Ticket Management, Customer Self-Service, Collaboration, Products & Inventory, Best-in-class Reporting & Analytics, Integrations, Security & Controls, and Help and Support.
- Support Desk: This version is designed for internal help desk operations or end user customer support. It has all the functionalities of the Enterprise edition minus the Products & Inventory feature.
- Private Cloud: This edition is a cloud version and doesn’t require any additional software to buy. It comes with a low monthly fee per user and features such as Product Development, Connect Customer Support, and Product Management.
The product offers native integrations with Zoho CRM, HubSpot, Oracle, Highrise, and Salesforce. The integrations support increased visibility, ticket information to reduce duplicate effort, and the ability to seamlessly sync customer and contact.
Moreover, the tool integrates with developer tools such as Beanstalk and Jira to improve the development process, business tools such as MailChimp and NiceReply to improve your email communications, Zapier Integration to easily connect the web apps you use, and RESTful API to connect third-party applications with your helpdesk.
Features
Deployment
- Hosted (Cloud)
- On-Site (Premise)
Features
- Mobile App
- Dialer Integration
- Invoicing
- Email Marketing
- Marketing Automation
- Analytics
- Knowledge Database
Pricing Model
- Monthly subscription per user
- Yearly subscription per user
- Metered per minute
- Monthly site license
- Yearly site license
- Flat fee
- Monthly subscription
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Target Company Size
- Startup
- Small-to-Medium Business
- Enterprise
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
- Account Manager
Mobile Apps Offered
- None
- iOS
- Android
Service Level Agreement
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Compatible Operating System(s)
- Windows
- iOS
- Linux
- Mac
- Android
Deployment
- Hosted/Cloud
- On-Premise
- Mobile
Salesforce Automation
- Account Management
- Call Management
- Contact Management
- Customer Interactions
- Document Management
- File Sharing
- Inventory Management
- Invoicing
- Lead Management
- Opportunity Management
- Order Tracking
- Partner Management (PRM)
- Product Purchase Reports
- Sales Analytics
- Sales Collaboration
- Sales Quotes
- Territory / Quota Management
- Workflow Automation
- Funnel management
- Filters
- Call Log
- API
- Task Management
Marketing Automation
- Email Marketing
- Competitor Tracking
- Campaign Management
- Lead Management
- Marketing ROI and Analytics
- Drip Campaigns
- Landing Pages & Signup Forms
- Auto-Responders
- Social Activity Automation
- Shopping Cart Abandonment
- Conversion Tracking
- Link Tracking
- Pipeline Management
- Sales Pipeline
- Custom Dashboards
- Built-In Dashboards
- Sales Forecasting
- Charts
Customer Service Features
- Email Management
- Customer Portal/Account
- Self-Service
- Real Time Sharing
- Chat/IM
- Case Management
- Knowledge Management
- Escalation
- Call Center Support
- Custom Reports
- Built-in Reports
- Ticketing
- Multiple Currencies
System / Management Features
- Employee Tracking & Support Applications
- Group Calendar
- Performance Reviews
- Employee Profiles
- Knowledge base
- Social CRM
- Project Management
- Event Management
- Activity Tracking
- Role-Based Permissions
- Single Sign On
- Lead Scoring
- SMS
- Notifications
- Limit 10000 contacts
- Limit 7500 contacts
- Limit 5000 contacts
- Limit 3000 contacts
- Limit 1000 contacts
- AI Features
- Vendor Management
- Mobile App
- Data Migration
- Call/Phone
- Contact List
- Web Forms
- Unlimited Users
- Gamification
- Deal Scoring
- Data Exports
- Geolocation
- Call Scripts
- Call Recording
- Call Tracking
- Sentiment Analysis
- Email Templates
- Appointments
- Tags
- Fields
- Automated Distribution
- Data Imports
Integrations
- Outlook
- Constant Contact
- GetResponse
- Web Dialer
- G-Suite
- Amazon Seller Central
- Fedex Rates & Shipping
- Zoho Finance Suite
- Pay U
- QuickBooks
- Paypal
- Zoho Desk
- Zendesk
- Zoho Campaigns
- MailChimp
- dotConnect
- Google Analytics
- Zoho Analytics
- Zoho WorkDrive
- Dropbox
- Google Drive
- Zoho Flow
- Trello
- Zapier
- Zoho Cliq
- Microsoft Teams
- Slack
- Zoho PhoneBridge
- Amazon Connect
- Ring.io
- Zoho Meeting
- GoToMeeting
- Zoom
- Stripe
- wepay
- MS Office 365
- Power BI
- Private Apps
- Public Apps & Integrations
- Sync API
- Firehose API
- Hubspot
- Core API
Price
- 1 - Inexpensive
- 2
- 3 - Moderate
- 4
- 5 - Expensive
Features
- 1 - Limited features
- 2
- 3 - Moderate
- 4
- 5 - Full featured
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